Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fenisha Burgess

Belhaven

Summary

Dynamic and compassionate Patient Care Technician with a history at Fresenius Medical Care Holdings Inc., skilled in vital signs monitoring and fostering patient satisfaction. Excelled in streamlining healthcare workflows and enhancing team collaboration. Brings CPR certification and a proven ability to create positive patient experiences, demonstrating both technical proficiency and empathetic patient care.

Overview

12
12
years of professional experience

Work History

Patient Care Technician

Fresenius Medical Care Holdings Inc.
06.2022 - Current
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.

Customer Service Cashier

Wal-Mart Supercenter
06.2021 - 11.2021

• Welcomed customers warmly.

• Processed transactions efficiently.

• Resolved inquiries efficiently within set deadlines.

• Ensured cleanliness and orderliness of checkout zone.

Direct Support Professional Caregiver

Life Inc
08.2018 - 01.2021

• Support with daily tasks

• Provide Transportation to clients to their appointments and activities

• Assist clients participate in community activities and build social connection

• Administer medication to clients

• Perform housekeeping tasks like vacuuming, wash dishes, and cleaning

Service Leader

Bojangles' Famous Chicken 'n Biscuits
05.2016 - 07.2018

• Assign tasks and delegate work crew members based on shift needs.

• Train new employees on procedures and standards

• Provide coaching and feedback to staff to improve performance

• Address employee concerns and resolve conflict

• Interact with customers to ensure positive dining experience

• Maintain a clean and welcoming restaurant environment

Office Assistant

Foodlion Grocery Store
04.2013 - 05.2016

• Answering phone calls and directing inquiries to appropriate personnel.

• Handling deposits

• Cashier

• Provide great customer service

Education

Associate in Arts

Beaufort County Early College/High School
Pinetown, NC

Skills

  • Vital signs monitoring
  • CPR certification
  • Patient observation

Timeline

Patient Care Technician

Fresenius Medical Care Holdings Inc.
06.2022 - Current

Customer Service Cashier

Wal-Mart Supercenter
06.2021 - 11.2021

Direct Support Professional Caregiver

Life Inc
08.2018 - 01.2021

Service Leader

Bojangles' Famous Chicken 'n Biscuits
05.2016 - 07.2018

Office Assistant

Foodlion Grocery Store
04.2013 - 05.2016

Associate in Arts

Beaufort County Early College/High School
Fenisha Burgess