Felmy Stephanie
Nash
Summary
Detail-oriented professional specializing in office management and customer relations. Skills in training and administrative support have consistently enhanced operational workflows and patient care quality.
Overview
4
4
years of professional experience
Work History
Office Manager
Millennium Cardiovascular Associates
Venice, FL
02.2023 - 03.2026
- Managed daily office operations to ensure efficient workflow and optimal patient care.
- Trained new administrative staff on office procedures and electronic health record (EHR) systems.
- Oversaw inventory management, ensuring adequate supplies for clinical and administrative functions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Coordinated scheduling for medical staff and patient appointments, enhancing service accessibility.
- Streamlined billing processes and insurance claims to improve revenue cycle management.
- Developed and implemented office policies that increased compliance with healthcare regulations.
Authorization Coordinator
Shorepoint Health
Venice, Fl
12.2021 - 02.2023
- Coordinated patient authorization processes to ensure compliance with insurance requirements.
- Reviewed and verified documentation for accuracy and completeness prior to submission.
- Communicated effectively with healthcare providers and insurance companies to expedite approvals.
- Maintained up-to-date knowledge of insurance policies and regulatory changes impacting authorizations.
- Submitted for prior authorization with required documentation to appropriate funding source.
- Maintained consistent follow-up on status of prior authorization requests.
- Stayed informed about regulatory changes relevant to the healthcare industry, ensuring compliance in all authorization activities.
- Reduced errors in documentation submissions by performing meticulous quality checks before forwarding them to insurance companies.
Education
High School Diploma -
Southview High
Fayetteville, NCSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Supply management
- Employee training
Timeline
Office Manager
Millennium Cardiovascular Associates
02.2023 - 03.2026
Authorization Coordinator
Shorepoint Health
12.2021 - 02.2023
High School Diploma -
Southview High