Felipe Gattaz Baron
Waxhaw
Summary
Dynamic Global Engagement Representative with a proven track record at GIVE, excelling in client relationship building and customer support. Skilled in resolving complaints swiftly, enhancing customer satisfaction significantly. Fluent in multiple languages, I thrive in collaborative environments, training staff and fostering teamwork to deliver exceptional service and memorable experiences.
Offering excellent interpersonal skills and passion for customer service, ready to learn and grow in dynamic environment. Brings ability to quickly understand and adapt to new procedures and technologies, including efficient problem-solving and multitasking.
Overview
3
3
years of professional experience
Work History
Global Engagement Representative
GIVE - Growth International Volunteer Excursions
08.2023 - 10.2024
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Wilderness Guide - Intern
GIVE - Growth International Volunteer Excursions
07.2024 - 07.2024
- Ensured client well-being with thorough pre-trip briefings on safety procedures, equipment use, and trip expectations.
- Incorporated educational elements into each trip itinerary tailored to specific interests of clients including wildlife identification techniques or basic survival skills instruction.
- Maximized adventure opportunities by scouting new trails and locations for inclusion in future guided excursions.
- Developed strong relationships with fellow guides and local community members to foster a collaborative approach in delivering high-quality wilderness experiences.
- Contributed to conservation efforts by adhering to Leave No Trace principles and educating clients on responsible outdoor practices.
Online Grocery Personel
Walmart
06.2021 - 10.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Weddington High School
Weddington, NCInternational Studies
University of North Carolina At Wilmington
Wilmington, NCSkills
- Fluent in multiple languages
- Client relationship building
- Staff training
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Customer support
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Full Professional
German
Professional Working
Interests
- Music Production
- Piano - Jazz, Samba, and Brazilian Popular Music
- Guitar - Bossa Nova, Samba, and Jazz
- Sound Mixing and Mastering
- Traveling, exploring new cultures
- History, Arts, & Social Studies
- Global Studies, Sociology, Current Events, Geopolitics
- Physical Fitness and Wellness
- Community Engagement and Volunteering
- Teaching English
- Refugee Aid, Immigrants Rights
- Human Rights
- Brazilian History, Culture, and Arts
- Lebanese History and Culture
Timeline
Wilderness Guide - Intern
GIVE - Growth International Volunteer Excursions
07.2024 - 07.2024
Global Engagement Representative
GIVE - Growth International Volunteer Excursions
08.2023 - 10.2024
Online Grocery Personel
Walmart
06.2021 - 10.2021
Weddington High School
International Studies
University of North Carolina At Wilmington
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