Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicity Hunt

Ramseur

Summary

Dynamic professional with a proven track record at Americas Roadhouse, excelling in customer service and complex problem-solving. Enhanced guest satisfaction by 20% through effective complaint handling and team collaboration. Adept at multitasking and greeting guests, ensuring seamless operations and a welcoming atmosphere. Committed to continuous improvement and delivering exceptional service.

Overview

5
5
years of professional experience

Work History

Waitress

Americas Roadhouse
09.2023 - Current
  • Delivered exceptional customer service in high-pressure environments.
  • Coordinated food and beverage orders with kitchen staff for timely service.
  • Assisted in maintaining cleanliness and organization of dining area.
  • Resolved customer complaints effectively to enhance satisfaction levels.
  • Monitored inventory levels, communicating needs to management promptly.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Restaurant Hostess

Americas Roadhouse
07.2022 - Current
  • Greeted and seated guests promptly, ensuring welcoming atmosphere.
  • Managed reservations and waitlists using restaurant management software.
  • Coordinated with kitchen and waitstaff to optimize guest experience.
  • Trained new host staff on best practices for customer service.
  • Handled guest inquiries and complaints professionally, enhancing satisfaction.
  • Monitored dining area for cleanliness and readiness, improving overall ambiance.
  • Assisted in special event planning by organizing seating arrangements efficiently.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.

Takeout

Americas Roadhouse
03.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.

Teacher Assistant Intern

Eastern Randolph High School
02.2023 - 05.2023
  • Assisted lead teacher in developing individualized educational plans for students with diverse learning needs.
  • Supported classroom management by implementing behavior strategies to enhance student engagement and focus.
  • Facilitated small group instruction, tailoring lessons to accommodate varying skill levels and learning styles.
  • Coordinated communication between parents and educators, fostering collaborative relationships to support student success.
  • Organized classroom materials and resources, ensuring an effective learning environment conducive to exploration and growth.
  • Led initiatives to integrate technology in the classroom, enhancing interactive learning experiences for students.
  • Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
  • Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
  • Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
  • Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
  • Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Copied, organized and distributed classroom assignments or other paperwork.

Education

High School Diploma -

Eastern Randolph High School
Ramseur, NC

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Handling complaints
  • Memory retention
  • Complex Problem-solving

Timeline

Waitress

Americas Roadhouse
09.2023 - Current

Teacher Assistant Intern

Eastern Randolph High School
02.2023 - 05.2023

Restaurant Hostess

Americas Roadhouse
07.2022 - Current

Takeout

Americas Roadhouse
03.2021 - Current

High School Diploma -

Eastern Randolph High School

Similar Profiles

CREATE PROFILE
Felicity Hunt