Felicity Hunt
Ramseur
Summary
Dynamic professional with a proven track record at Americas Roadhouse, excelling in customer service and complex problem-solving. Enhanced guest satisfaction by 20% through effective complaint handling and team collaboration. Adept at multitasking and greeting guests, ensuring seamless operations and a welcoming atmosphere. Committed to continuous improvement and delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Waitress
Americas Roadhouse
09.2023 - Current
- Delivered exceptional customer service in high-pressure environments.
- Coordinated food and beverage orders with kitchen staff for timely service.
- Assisted in maintaining cleanliness and organization of dining area.
- Resolved customer complaints effectively to enhance satisfaction levels.
- Monitored inventory levels, communicating needs to management promptly.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Restaurant Hostess
Americas Roadhouse
07.2022 - Current
- Greeted and seated guests promptly, ensuring welcoming atmosphere.
- Managed reservations and waitlists using restaurant management software.
- Coordinated with kitchen and waitstaff to optimize guest experience.
- Trained new host staff on best practices for customer service.
- Handled guest inquiries and complaints professionally, enhancing satisfaction.
- Monitored dining area for cleanliness and readiness, improving overall ambiance.
- Assisted in special event planning by organizing seating arrangements efficiently.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Takeout
Americas Roadhouse
03.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
Teacher Assistant Intern
Eastern Randolph High School
02.2023 - 05.2023
- Assisted lead teacher in developing individualized educational plans for students with diverse learning needs.
- Supported classroom management by implementing behavior strategies to enhance student engagement and focus.
- Facilitated small group instruction, tailoring lessons to accommodate varying skill levels and learning styles.
- Coordinated communication between parents and educators, fostering collaborative relationships to support student success.
- Organized classroom materials and resources, ensuring an effective learning environment conducive to exploration and growth.
- Led initiatives to integrate technology in the classroom, enhancing interactive learning experiences for students.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Copied, organized and distributed classroom assignments or other paperwork.
Education
High School Diploma -
Eastern Randolph High School
Ramseur, NCSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Handling complaints
- Memory retention
- Complex Problem-solving
Timeline
Waitress
Americas Roadhouse
09.2023 - Current
Teacher Assistant Intern
Eastern Randolph High School
02.2023 - 05.2023
Restaurant Hostess
Americas Roadhouse
07.2022 - Current
Takeout
Americas Roadhouse
03.2021 - Current
High School Diploma -
Eastern Randolph High School