Felicia Stone
Leland
Summary
Knowledgeable Billing Specialist- Administrative Assistant with solid history of managing billing processes and ensuring accurate financial records. Adept at resolving discrepancies and improving billing procedures. Demonstrated proficiency in utilizing accounting software and maintaining organized records.
Overview
22
22
years of professional experience
Work History
Administrative Assistant- Billing Specialist
North Carolina Department of Transportation
07.2024 - Current
- Delivered exceptional customer service by addressing client inquiries and resolving issues promptly
- Managed office workflow efficiently to ensure smooth operations and task prioritization
- Coordinated and scheduled appointments effectively to optimize time management for staff and patients
- Organized and maintained document management systems to enhance accessibility and compliance
- SAP for purchasing and reconciliation
- Excel, Microsoft Office Suite proficient
- Generated accurate and timely invoices to maintain financial consistency.
- Processed payments and ensured proper application to correct accounts.
- Resolved billing discrepancies and addressed customer inquiries to uphold client satisfaction.
- Maintained accurate records of billing and payment transactions, ensuring compliance with standards.
- Assisted with month-end close procedures to support financial reporting.
- Stayed informed about billing regulations and industry standards to enhance operational efficiency.
- Utilized billing software to generate detailed reports and perform data analysis.
- Collaborated with other departments to ensure precise and efficient billing operations.
- Provided additional departmental support as needed, fostering teamwork and productivity.
Executive Office Manager
Kent School District
03.2022 - 08.2024
- Managed administrative operations for largest high school in district
- Streamlined schedules for Principal and Assistant Principals
- Oversaw budget reconciliation for 185 accounts, including special programs
- Supervised16 Administrative Assistants
- Ensured payroll accuracy and compliance with budget limits
- Generate accurate and timely invoices.
- Process payments and apply them to the correct accounts.
- Resolve billing discrepancies and customer inquiries.
- Maintain accurate records of billing and payment transactions.
- Assist with month-end close procedures.
Library Administrative Assistant
Snoqualmie Valley School District
10.2018 - 03.2022
- Streamlined library schedule coordination for faculty and students
- Managed textbook/materials distribution, enhancing resource accessibility
- Supervised independent study, improving students' time management
- Coordinated testing materials, supporting staff and administration
- Troubleshot student device issues, maintaining optimal technology performance
Owner, Branch Manager, Instructor, Examiner
Shield Driving School
09.2014 - 11.2018
- Established and managed the Snoqualmie branch from ground zero
- Amplified student enrollment by400% over5 years
- Conducted individual driver’s competency assessments
- Streamlined the licensing process for parents and teens
- Honored with the Snoqualmie Valley Small Business Award
Bus Driver
Snoqualmie Valley School District
03.2008 - 10.2014
- Orchestrated transportation for K-12 students, ensuring safe and punctual travel
- Upheld a respectful and enjoyable atmosphere for60+ students
- Streamlined daily routines and rider transitions
- Earned Employee of the Quarter distinction in November2013
Librarian
Gilroy Unified School District
08.2002 - 06.2007
- Managed two school libraries single-handedly
- Efficiently handled library resources check-in/out
- Successfully raised $18,000 for the PTA/District through bi-annual Scholastic Book Fairs
- Received Community Service and Growth Award for exemplary service
Education
High School Diploma -
Gilroy High School
Gilroy California06-1989
No Degree - Accounting
University of California Santa Cruz
Santa Cruz, CASkills
- Customer service
- Computer skills
- Office administration
- Billing systems and software
- Invoice processing
- HIPAA compliance
- Account reconciliation
- Invoice generation
- Payment posting
- Customer engagement
- Record preparation
- Invoicing proficiency
Languages
Spanish
Limited Working
Timeline
Administrative Assistant- Billing Specialist
North Carolina Department of Transportation
07.2024 - Current
Executive Office Manager
Kent School District
03.2022 - 08.2024
Library Administrative Assistant
Snoqualmie Valley School District
10.2018 - 03.2022
Owner, Branch Manager, Instructor, Examiner
Shield Driving School
09.2014 - 11.2018
Bus Driver
Snoqualmie Valley School District
03.2008 - 10.2014
Librarian
Gilroy Unified School District
08.2002 - 06.2007
High School Diploma -
Gilroy High School
No Degree - Accounting
University of California Santa Cruz
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