Felicia Phillips
Rocky Mount
Summary
Dedicated team member contributing to overall success through effective task completion and material handling. Demonstrated strong work ethic, adaptability, and interpersonal skills while thriving in unsupervised environments and mastering new challenges.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Production Operator
Cummins
Rocky Mount
03.2022 - Current
- Operated machinery to assemble engine components efficiently.
- Monitored production quality to ensure compliance with standards.
- Collaborated with team members to optimize workflow processes.
Returns Processor
QVC Distribution Center
Rocky Mount
08.2017 - 12.2021
- Processed returned items efficiently in fast-paced distribution environment.
- Inspected returned items to identify damage or defects, documenting information in database.
- Inspected products for damage and quality before restocking.
- Sorted and categorized returns based on item type and condition.
- Checked packaging to verify good quality, no damage and acceptable appearance.
- Processed refunds up to specified dollar amounts according to strict company policy.
- Adhered to safety protocols while handling various types of merchandise.
- Attached identifying tags to track returned items and put back into stock.
Education
Northern Nash High School
Rocky Mount, NCSkills
- Machinery operation
- Machine operations
- Assembly and production
- Final product inspection
- Part sorting and assembly
- Assembly line experience
- Workflow optimization
- Quality assurance
- Safety compliance
- Safety protocols adherence
- Safety program enforcement
- Conveyor belt operation
- Materials handling
- Forklift
- Power and hand tools
- Manufacturing software
- RF scanner
- Inventory control
- Production reporting
- Data analysis
- Document management
- Problem solving
- Critical thinking
- Attention to detail
- Workplace organization
- Adaptable to change
- Team collaboration
- Teamwork and collaboration
- Effective communication
- 5s
Certification
- CRC 2010 to present-Silver
- In Line Trainer 2024
Timeline
Production Operator
Cummins
03.2022 - Current
Returns Processor
QVC Distribution Center
08.2017 - 12.2021
Northern Nash High School