Felicia McTernan
Indian Trail
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
28
28
years of professional experience
Work History
Bartender
Hickory Tavern
01.2016 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
Photographer
Felicia McTernan Photogrpahy
06.2009 - 03.2017
- Collaborated with clients to understand their vision, resulting in tailored photography services.
- Digitally edited photos to enhance appearance.
- Captured captivating images for marketing campaigns, boosting brand visibility and engagement.
- Expanded business clientele through professional networking and exceptional customer service.
- Built lasting relationships with vendors in the industry, leading to valuable partnerships and referrals over time.
- Organized workshops for aspiring photographers covering technical skills improvement and creative direction insights.
Bank Teller
Rockland Federal Credit Union
09.1997 - 01.2001
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Trained new hires on customer service policies and procedures.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Education
High School Diploma -
Rockland High School
Rockland, MASkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Handling difficult customers
- Team training and development
- Inventory
Timeline
Bartender
Hickory Tavern
01.2016 - Current
Photographer
Felicia McTernan Photogrpahy
06.2009 - 03.2017
Bank Teller
Rockland Federal Credit Union
09.1997 - 01.2001
High School Diploma -
Rockland High School
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