Felicia Mason
Charlotte
Summary
Dynamic Administrative Assistant with a proven track record at Parker Funeral Home, specializing in client support and precise data entry. Expertise in Microsoft Excel and management of confidential documents has consistently enhanced office efficiency. A proactive approach to identifying customer needs has resulted in increased satisfaction and streamlined operations. Committed to fostering a productive work environment while delivering exceptional service.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Parker Funeral Home
Rock Hill
10.2015 - Current
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Handled confidential documents in an organized fashion according to established protocol.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
Education
Associate of Science - Paralegal Studies
Everest University
Jacksonville, FL10-2015
Funeral Directing
Piedmont Technical College
Greenwood, SCSkills
- Microsoft Excel
- Data entry
- Office equipment
- Confidential document handling
- Client Support
- Scheduling appointments
Timeline
Administrative Assistant
Parker Funeral Home
10.2015 - Current
Associate of Science - Paralegal Studies
Everest University
Funeral Directing
Piedmont Technical College
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