Charley Kelley
Wendell
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the client services, compliance, and hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Maintenance Custodian
Wake County Public Schools
06.2023 - Current
- Operates and maintains assigned cleaning equipment; performs inspections to ensure safe operating conditions; cleans and performs preventative maintenance; and monitors need for replacement or advanced repairs.
- Promotes building security by locking doors and checking electrical appliances for safety hazards.
- Identifies repair needs, major maintenance concerns, and escalates safety issues to management.
- Performs daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Safety Officer
Focus Church
07.2022 - Current
- Investigates accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
- Identifies gaps in existing compliance processes and recommended updates.
- Inspects worksites, practices, and gear for compliance with established safety standards.
- Coordinates emergency response plans and drills to increase preparedness and address issues promptly.
- Collects data on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
- Communicates safety performance and progress to management and employees to provide up to date information.
Client Service Specialist
Ecolab
02.2014 - 06.2023
- Responds to 60 customer inquiries regarding commercial pest control services and solutions.
- Ensures client retention via responsive and proactive account management support.
- Utilizes designated CRM to track customer interactions, sales activities, opportunity stage and lead-capture initiatives.
- Prepares reports and negotiates contracts with clients to minimize costs to company and customers.
- Maintains accurate reporting of 160 commercial accounts necessary for proper management of territory.
- Trains and regularly mentors associates on performance-oriented strategies and customer service techniques.
- Annual Sales Quota and Safety Award Winner
Cafeteria Manager
Aramark: UNC Kenan Business School
06.2010 - 02.2014
- Designed creative weekly menus that increased revenue by 20%.
- Implemented effective FIFO system to ensure minimal waste
- Used Micros to analyze daily financial statements, balance statements and reimbursable meals.
- Purchased food and cultivated strong vendor relationships.
- Managed catering staff to deliver food services for special events and functions.
- Kept facility compliant with health codes, sanitation requirements and license regulations
Assistant Store Manager
Bojangles' Famous Chicken 'n Biscuits
01.2007 - 04.2010
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Deli Manager
Harris Teeter
03.2001 - 01.2007
- Purchased products for deli department according to store product guidelines.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Inventoried food products and associated materials on weekly basis.
Assistant Restaurant Manager
Wendys International
11.1998 - 02.2002
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Controlled food costs and managed inventory.
Education
High School Diploma -
Walton High School
The Bronx, NY1987
Skills
- Manager Coaching and Training
- Safety Inspections
- Client Relations and Retention
- Conflict Resolution Techniques
- Problem-Solving
- Emergency Preparedness
Timeline
Maintenance Custodian
Wake County Public Schools
06.2023 - Current
Safety Officer
Focus Church
07.2022 - Current
Client Service Specialist
Ecolab
02.2014 - 06.2023
Cafeteria Manager
Aramark: UNC Kenan Business School
06.2010 - 02.2014
Assistant Store Manager
Bojangles' Famous Chicken 'n Biscuits
01.2007 - 04.2010
Deli Manager
Harris Teeter
03.2001 - 01.2007
Assistant Restaurant Manager
Wendys International
11.1998 - 02.2002
High School Diploma -
Walton High School
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