Felicia Franklin
Concord
Summary
Attentive Package Handler offers background assembling, sealing, scanning and loading parcels. Hardworking team player ready to stand for long periods, follow safety standards and maintain security.
Productive Package Handler experienced in material handling, inspections, and shipping, and receiving. Focused on cost reduction and continual process improvement. Comfortable safely operating forklifts and pallet jacks.
Overview
18
18
years of professional experience
2011
2011
years of post-secondary education
Work History
Package Handler Trainer
FedEx
Concord
02.2023 - Current
- Provided ongoing support after completion of training courses in order to ensure successful transition into daily operations.
- Organized and maintained records of training activities and materials.
- Assisted in developing and implementing new training programs for existing and incoming package handlers.
- Ensured compliance with company policies regarding safety standards when handling packages in the warehouse environment.
- Participated in meetings with other trainers to discuss best practices for delivering effective training courses.
- Resolved disputes between employees related to job duties or responsibilities according to established guidelines.
- Tracked progress of each trainee throughout the course by conducting periodic evaluations.
- Created various tests that assessed trainee's knowledge acquired from the training program.
- Developed comprehensive lesson plans using a variety of teaching methods such as lectures, role playing, simulations, demonstrations.
- Maintained a safe work environment by enforcing applicable laws, rules, regulations; monitored employee behavior; investigated accidents, incidents; conducted safety audits, inspections; identified potential hazards.
- Provided hands-on instruction to package handlers on proper handling techniques for packages of all sizes, shapes, weights, and fragility.
- Assembled customer orders from stock and packed items in boxes.
- Operated hand trucks, pallet jacks, and forklifts to move materials.
- Arranged items on pallets according to size and weight.
- Reported safety or workflow concerns to leadership for further investigation.
- Trained new employees regarding warehouse procedures and standards.
- Ensured work area was clean and organized, adhering to safety regulations.
Package Handler
FedEx Ground
Concord
09.2021 - 09.2023
- Assisted in training new employees on package handling processes.
- Stacked boxes onto pallets in an efficient manner.
- Participated in regular safety meetings and training sessions.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Inspected packages for damages or defects and recorded any issues found.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Resolved conveyor system issues by clearing jams and blockages.
- Assisted in the training of new package handlers on proper procedures and safety practices.
- Assisted with loading and unloading of irregularly shaped or oversized packages manually.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
- Followed company policies and procedures for secure package handling.
- Braced, padded and supported items in packages to prevent shifting and damages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Maintained clean and organized work area, adhering to safety standards.
Stocking Associate
Walmart
Concord
08.2016 - 11.2021
- I processed (scanned in) bakery/deli freight and ran it to the floor.
- I've done monthly and yearly inventory for the last 5 years.
- The new employees, I trained (as they got hired on) to learn the process of FIFO , stocking and labeling. Also, I trained employees to change mods when newer items came in stock.
Assistant Store Manager
Bojangles' Restaurants, Inc
11.2007 - 09.2016
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Trained new employees on store policies, procedures and customer service standards.
- Provided training to new employees on company policies and procedures.
- Supervised cash handling processes to ensure accuracy of transactions.
- Maintained a safe working environment by enforcing safety regulations.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Education
Jay M Robinson High School
Concord, NCHigh school or equivalent -
Concord High School
Concord, NC 08.2003 - 06.2006
Skills
- Customer Service Skills
- Retail sales
- Food service
- Supervising experience
- Warehouse experience
- Employee training
- Quality assurance
- Loading and unloading
- Pallet jack operation
- Label reading
- Pallet wrapping
- Shrink wrapping
- Barcode scanners
- Labeling
- Packing boxes
- Tape gun usage
Languages
English, Expert
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Package Handler Trainer
FedEx
02.2023 - Current
Package Handler
FedEx Ground
09.2021 - 09.2023
Stocking Associate
Walmart
08.2016 - 11.2021
Assistant Store Manager
Bojangles' Restaurants, Inc
11.2007 - 09.2016
High school or equivalent -
Concord High School
08.2003 - 06.2006
Jay M Robinson High School