Felicia A. Glace
Wake Forest
Summary
Results-driven professional with proven track record of leadership excellence. Skilled in strategic planning, team collaboration, and driving projects to successful completion. Strong focus on fostering collaborative environment, ensuring adaptability, and delivering impactful outcomes. Known for effective communication, problem-solving acumen, and unwavering reliability in dynamic settings.
Results-driven professional with focus on leadership and achieving organizational goals. Known for enhancing team collaboration and delivering consistent, high-quality outcomes. Adaptable to evolving demands and skilled in strategic decision-making and conflict management.
Overview
29
29
years of professional experience
Work History
AMS Leader Consulting Leader
Cisco
Research Triangle Park, NC
03.2022 - Current
- Led and mentored a team of Leader Consultants, fostering professional growth and driving team excellence.
- Served as a key member of the Americas leadership team, contributing to regional strategy development and decision-making.
- Prioritized and balanced multiple demands, providing clear direction to optimize team focus and productivity.
- Developed project plans and managed timelines to ensure successful completion of initiatives.
- Partnered with Employee Relations and Legal teams to build a strategy around an accelerated Low Performance process.
- Applied P&C and Leader Consulting expertise to influence various enterprise-wide P&C initiatives.
- Guided team efforts with a focus on enhancing Leader and Employee experiences.
- Adapted and realigned team scope of work to meet evolving business needs.
- Built and maintained strong relationships with key stakeholders including People Partners, Employee Relations, Legal, and M&A.
- Designed and delivered organizational Low Performance training programs across the Cisco enterprise.
- Collaborated with Leader Enablement and Talent Management teams to implement a unified P&C approach to enterprise talent programs.
- Managed confidential information with discretion and consistently produced high-quality work within tight deadlines.
Partner & Customer Success Manager
Cisco
Research Triangle Park, NC
07.2020 - 03.2022
- Develop transformation how we deliver People and Community programs, reconciling regional idiosyncrasies and relaunching programs with increased global consistency and digitization; and ensuring constant feedback between Community Partners and program owners.
- Work closely with our Community Partners to understand their needs to best support the business and connect them with People Experience offerings and solutions built at scale.
- Drive adoption across the business for how we serve our workforce to mirror the way we serve our customers is key to success through education, enablement, change management and communications.
- Project/Program managed large scale initiatives within the organization from program build to implementation. Projects involving model adoption, proactive process improvements and leader enablement.
People & Community Services Delivery Team Specialist ~ Global Sales and Marketing
Cisco
Research Triangle Park, NC
02.2018 - 07.2020
- Sales Compensation Dynamic Team member and sub-service lead. Communications point of contact working directly with the People and Community Business Partners on sales compensation strategies, recommendations and corrections.
- Rewards Planning Dynamic Team counterpart for the global sales and marketing team: partnership with People & Communities Compensation and People Program and Delivery team supporting Business Leaders and People & Communities Partners throughout pre-program, in-program, and post-program rewards.
- Talent Management Services team counterpart supporting People & Communities Partners on Talent. Including Leader Development, Talent Reviews, Succession Planning and Team Space.
Senior Client Facing Human Resource Consultant ~ HR Consultant Delivery
Cisco
Research Triangle Park, NC
01.2018 - 07.2019
- Partner with cross function HR facets including Compensation, Employee Relations, Learning & Development and Talent Acquisition.
- Provide consultative HR strategy, workforce planning and support to 1300+ leaders and employees across the Americas Global Enterprise Segment (GES).
- Partnering with Sr. Leadership to identify, develop and drive global, large scale strategies and programs to accelerate business growth. This body of work includes organizational design and restructures, leadership coaching and development, annual rewards/compensation programs and retention programs.
- Drive change management with a focus on shifts in culture, leadership development, and operational changes.
- Led, presented and participated in the GES Talent Strategy Initiatives such as Aspiring Leader Program, Inclusive Leadership Team and several hiring initiatives from CSAP program, social media.
- Successfully drive large scale rewards programs managing the organizations OpEx budget as well as complying with the HR Sales guidelines.
- Executed the year end process for GES managing a large sales plan changes for sellers, title changes and salary adjustments for 1300 employees.
- Work closely with the GES Strategy & Planning Operations team supporting global initiatives, review sales plan changes, goal sheet changes, sales updates, questions and concerns.
- Develop and report on quarterly metrics for all of GES around hiring, attrition, diverse data, team space and organizational trends.
Senior Client Facing Recruiter - Global Talent Acquisition – Sales
Cisco
Research Triangle Park, NC
04.2011 - 01.2018
- Lead and mentored team of 3 recruiters supporting the Global Enterprise Sales (GES) organization.
- Work hand in hand with hiring managers to develop requisitions, hiring strategies, compensation negotiations and offer processes and onboarding.
- Conduct recruiting of qualified candidates for all areas of Cisco Portfolio and business verticals for Americas Sales, Engineering and Architectures and Global Enterprise Sales (GES). Roles including Regional Managers, Product and Services Account Managers, Sales Architect and Pre-Sales Engineer through various recruiting channels including social media.
- Complete candidate screenings and technical reviews to prequalify potential candidates.
- Recognized organizational and communication skills necessary to administer and maintain files for employment and placements.
- Able to understand and utilize knowledge of policies, procedures and programs in the areas of; recruiting, compensation, employment /staffing, employee relations, assessments/evaluations, business and people integration, community relations, total quality management and OFCCP compliance.
Recruiting Program Manager-STG Sales & Distribution
IBM
Research Triangle Park, NC
12.2010 - 11.2011
- Act as a liaison between sales hiring managers and recruiters in order to effectively place sales professionals, managers, directors and business unit executives within IBM’s STG Sales and Distribution.
- Conduct recruiting, screening and technical reviews with potential candidates for open postings including sales, sales architects and pre-sales engineers.
- Help facilitate hiring process through onboarding. Providing compensation guidance to managers, offers details, conduct candidate negotiations and bringing the candidate onboard.
- Provide support to hiring managers in order to execute hiring growth plans. Utilizing headcount actuals and estimate attrition to ensure achievement of plan while maintaining business controls.
- Prepare and present hiring progress reporting to business unit executives.
Technical Recruiter
IBM
Research Triangle Park, NC
03.2010 - 12.2010
- Supported Software Group Sales and Technology Group for both exempt and Non-exempt hiring.
- Developed relationships with business line managers.
Recruiting Manager
DSU Staffing Solutions
Raleigh, NC
01.2009 - 03.2010
- Full life cycle IT, biotechnical and professional recruiting.
- Managed a staff of up to 4 recruiters and 2 account managers.
- 100% Remote technical recruiter for various fortune 500 companies and federal and government contracts such as Northrop Grumman, IBM, BAE Systems, Johnson and Johnson and Raytheon.
Lead Technical Recruiter
DSU Staffing Solutions
Raleigh, NC
07.2007 - 01.2009
- Full life cycle IT, biotechnical and professional recruiting.
- Managed a staff of up to 4 recruiters and 2 account managers.
- 100% Remote technical recruiter for various fortune 500 companies and federal and government contracts such as Northrop Grumman, IBM, BAE Systems, Johnson and Johnson and Raytheon.
Staffing Partner
IBM
Raleigh, NC
02.2002 - 08.2002
- Responsible for nationwide experienced professional hiring into IBM's Corporate and Software Group.
Consultant/Recruiter
Bogier Consulting
Raleigh, NC
07.2001 - 02.2002
- Full life cycle recruiting for positions in the Biotechnical and Information Technology industries within the United States.
Team Lead-Staffing Partners
IBM
Raleigh, NC
04.1998 - 07.2001
- Recruit and supervise 20 Manpower employees on the Staffing Partner team.
- Trained all new Staffing Partners, monitor and balance team workloads.
Technical Recruiter
IBM
Raleigh, NC
04.2000 - 11.2000
- Full life cycle recruiting for qualified candidates nationwide for the Experienced Professional Recruiting team, focusing on Corporate Operation skills. (Including but not limited to finance, HR, contract administration, management, purchasing, developers, Database Specialists, Programmers, Business analysts etc.)
Staffing Partner
IBM
Raleigh, NC
04.1998 - 04.2000
- Responsible for nationwide experienced professional hiring into IBM's Service Delivery Center West.
Senior Staffing Specialist
The Executive Staffing Group
Raleigh, NC
02.1997 - 04.1998
- Full life cycle recruiting for qualified candidates nationwide for the Experienced Professional Recruiting team, focusing on Corporate Operation skills. (Including but not limited to finance, HR, contract administration, management, purchasing, developers, Database Specialists, Programmers, Business analysts etc.)
Temporary Employee
EGW Personnel
Raleigh, NC
08.1996 - 02.1997
- Full life cycle recruiting for qualified candidates nationwide for the Experienced Professional Recruiting team, focusing on Corporate Operation skills. (Including but not limited to finance, HR, contract administration, management, purchasing, developers, Database Specialists, Programmers, Business analysts etc.)
Education
B.A. - Psychology with a concentration in Family Children and Youth
Bloomsburg University of Pennsylvania
05.1995
Skills
- Stand Out: Influencer/Stimulator
- Leadership
- Strategic Influence
- Project Management
- Collaboration
- AI technology adoption
- Human Resources
- Talent Acquisition
- Talent attraction and retention
- Inclusion & Collaboration
- Communications
- Sales Compensation & Rewards
- Agile Methodologies
- Employee Relations
- Program Management
- Change Management
- Learning and Development
- Client relationship management
Stretch Assignment: Industry Solutions Group ~ Marketing and Enablement
- Helping drive the ISG Sales Play Enablement roadshow
- Coordinating ISG Marketing with broader Marketing team.
Timeline
AMS Leader Consulting Leader
Cisco
03.2022 - Current
Partner & Customer Success Manager
Cisco
07.2020 - 03.2022
People & Community Services Delivery Team Specialist ~ Global Sales and Marketing
Cisco
02.2018 - 07.2020
Senior Client Facing Human Resource Consultant ~ HR Consultant Delivery
Cisco
01.2018 - 07.2019
Senior Client Facing Recruiter - Global Talent Acquisition – Sales
Cisco
04.2011 - 01.2018
Recruiting Program Manager-STG Sales & Distribution
IBM
12.2010 - 11.2011
Technical Recruiter
IBM
03.2010 - 12.2010
Recruiting Manager
DSU Staffing Solutions
01.2009 - 03.2010
Lead Technical Recruiter
DSU Staffing Solutions
07.2007 - 01.2009
Staffing Partner
IBM
02.2002 - 08.2002
Consultant/Recruiter
Bogier Consulting
07.2001 - 02.2002
Technical Recruiter
IBM
04.2000 - 11.2000
Team Lead-Staffing Partners
IBM
04.1998 - 07.2001
Staffing Partner
IBM
04.1998 - 04.2000
Senior Staffing Specialist
The Executive Staffing Group
02.1997 - 04.1998
Temporary Employee
EGW Personnel
08.1996 - 02.1997
B.A. - Psychology with a concentration in Family Children and Youth
Bloomsburg University of Pennsylvania