Felicia A Gerlach
New Bern
Summary
Professional healthcare provider with significant experience in delivering patient care and ensuring high standards of practice. Skilled in clinical procedures, patient assessment, and care planning. Strong focus on team collaboration and achieving optimal patient outcomes. Known for adaptability and reliability in fast-paced environments.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Staff Nurse
Arrow Health Care / Aya Healthcare Travel Nursing
06.2024 - Current
- Consult and coordinate with healthcare team members to assess, plan, implement, and evaluate patient care plans
- Ensure the safe discharge of all patients from the unit
- Assist during diagnostic and therapeutic procedures
- Demonstrate an understanding of clinical risks
- Educate patients on diet and medications
- Perform initial assessments prior to procedure
- Prepare and administer all medications per provider and facility policy
- Monitor patient vitals pre and post procedure
- Being prepared for emergency measure pre and post procedures
- Led training sessions focused on infection control protocols and emergency response procedures.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
- Educated patients on self-care management, empowering them to take an active role in their overall health and wellbeing.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Mentored new nursing staff, supporting their professional growth and development.
- Reduced medication errors through meticulous charting and double-checking dosages.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
- Developed and implemented individualized patient care plans for optimal outcomes.
- Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members.
- Promoted a culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
- Provided exceptional pre-and post-operative care, reducing recovery times and complications for surgical patients.
- Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
- Evaluated the effectiveness of care plans regularly, making adjustments as needed based on individual patient needs and progress toward goals.
- Collaborated with interdisciplinary team members for comprehensive patient assessments and treatment plans.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
- Coordinated discharge planning with case managers to ensure seamless transitions of care from the hospital to home or other facilities.
- Streamlined workflow processes to increase efficiency in a high-volume clinical setting.
- Led initiatives for continuous improvement in quality measures, resulting in better patient outcomes.
- Monitored patient reactions after administering medications and IV therapies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Educated family members and caregivers on patient care instructions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Recorded details regarding therapies to keep patient charts updated.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Investigated and resolved issues affecting hospital operations and patient care.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Administered comprehensive patient care, including medication management and vital sign monitoring.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Mentored junior nursing staff in clinical procedures and best practices for patient safety.
- Implemented quality improvement initiatives that enhanced patient outcomes and satisfaction scores.
- Educated patients and families on health management strategies for chronic conditions.
- Utilized electronic health record systems to document patient interactions and treatment plans accurately.
- Assessed and triaged patients in diverse healthcare settings, ensuring timely interventions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
Manager
Mike’s Tire and Auto
02.2024 - 05.2024
- Book Keeping
- Filing Invoices
- Monthly and Quarterly Taxes
- Commercial Account Billing
- Price Quotes
- Daily Accounting
- Customer Invoices
- Hiring
- Supervised daily operations to enhance workflow efficiency and service quality.
- Developed training programs for staff to improve customer service skills and technical knowledge.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Conducted performance evaluations to identify areas for employee growth and development initiatives.
- Collaborated with vendors to negotiate pricing and maintain quality standards for automotive parts.
- Analyzed operational processes to streamline procedures, resulting in improved turnaround times.
- Ensured compliance with safety regulations and industry standards through regular audits and staff training sessions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Staff Nurse
Health Carousel/ Aya Healthcare-Travel Nursing
01.2022 - 01.2024
- Consult and coordinate with healthcare team members to assess, plan, implement, and evaluate patient care plans
- Ensure the safe discharge of all patients from the unit
- Assist during diagnostic and therapeutic procedures
- Demonstrate an understanding of clinical risks
- Educate patients on diet and medications
- Perform initial assessments prior to procedure
- Prepare and administer all medications per provider and facility policy
- Monitor patient vitals pre and post procedure
- Being prepared for emergency measure pre and post procedures
- Administered comprehensive patient care, including medication management and vital sign monitoring.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Mentored junior nursing staff in clinical procedures and best practices for patient safety.
- Implemented quality improvement initiatives that enhanced patient outcomes and satisfaction scores.
- Educated patients and families on health management strategies for chronic conditions.
- Utilized electronic health record systems to document patient interactions and treatment plans accurately.
- Assessed and triaged patients in diverse healthcare settings, ensuring timely interventions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
Staff Nurse
CCHC Endoscopy
02.2020 - 12.2021
- Consult and Coordinate with healthcare team members to assess, plan, implement, and evaluate patient care plans
- Ensure the safe discharge of all patients from the Unit
- Assist during diagnostic and therapeutic procedures
- Demonstrate an understanding of clinical risks
- Educate patients on diet and medications
- Perform initial assessments prior to procedure
- Prepare and administer sedation according to facility policy
- Monitor patient and vital signs throughout procedure
- Nurse duties may involve emergency measures during or after procedure
- Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
- Managed complex wound care, utilizing advanced techniques to promote healing and prevent infection.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
- Educated patients on self-care management, empowering them to take an active role in their overall health and wellbeing.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Mentored new nursing staff, supporting their professional growth and development.
- Reduced medication errors through meticulous charting and double-checking dosages.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
- Developed and implemented individualized patient care plans for optimal outcomes.
- Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members.
- Promoted a culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
- Provided exceptional pre-and post-operative care, reducing recovery times and complications for surgical patients.
- Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
- Evaluated the effectiveness of care plans regularly, making adjustments as needed based on individual patient needs and progress toward goals.
- Collaborated with interdisciplinary team members for comprehensive patient assessments and treatment plans.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
- Coordinated discharge planning with case managers to ensure seamless transitions of care from the hospital to home or other facilities.
- Streamlined workflow processes to increase efficiency in a high-volume clinical setting.
- Led initiatives for continuous improvement in quality measures, resulting in better patient outcomes.
- Monitored patient reactions after administering medications and IV therapies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Administered comprehensive patient care, including medication management and vital sign monitoring.
- Mentored junior nursing staff in clinical procedures and best practices for patient safety.
- Utilized electronic health record systems to document patient interactions and treatment plans accurately.
- Assessed and triaged patients in diverse healthcare settings, ensuring timely interventions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
Staff Nurse
CCHC New Bern Family Practice and Urgent Care
12.2014 - 02.2020
- Consult and Coordinate with healthcare team members to assess, plan, implement, and evaluate patient care plans
- Provide a safe and caring environment for the patients
- Maintain open communication amongst the healthcare team
- Maintain accurate, detailed reports and records
- Record patient’s medical information and vital signs
- OSHA Compliance officer for Family Practice and Urgent Care
- Vaccine Coordinator, state supply and private supply
- Supply ordering for office and Urgent Care
- Pro time Clinic
Operating Room Nurse
Carolina East Medical Center
09.2012 - 06.2014
- Provide a safe and caring environment for the patients
- Be a patient advocate
- Implement orders given by the provider
- Provide ordered medications
- Maintain a sterile and clean environment at all times
- Maintain good communication amongst the healthcare team
- Follow chain of command
- Led surgical teams in delivering patient-centered care during complex procedures.
- Mentored new nursing staff on operating room protocols and best practices.
- Administered anesthesia and monitored patients' vital signs throughout surgeries.
- Collaborated with multidisciplinary teams to ensure seamless perioperative care.
- Implemented infection control measures, improving surgical site outcomes.
- Conducted pre-operative assessments to identify patient risks and optimize care plans.
- Increased patient satisfaction by providing comprehensive explanations of procedures and answering questions regarding their care plan.
- Performed preoperative assessments on patients and evaluated overall health.
- Provided high level of individualized care to adult patients across multiple medical specialties.
- Educated patients and families on illnesses, medications and treatment plans.
- Assessed team members' workloads and pitched in to help in areas where need was most evident.
- Assisted in complex surgeries, demonstrating advanced clinical skills and knowledge of various surgical techniques.
- Mentored new nursing staff in proper OR procedures, contributing to improved overall team performance.
- Participated in ongoing professional development opportunities to stay current on best practices in operating room nursing.
- Enhanced patient safety by diligently monitoring vital signs and promptly addressing any changes during surgeries.
- Kept count of all surgical instruments and sponges used during operations and procedures.
- Evaluated inventory levels of surgical supplies regularly, ensuring adequate stock for scheduled procedures without excess waste or shortages.
- Collaborated closely with surgeons to ensure proper equipment setup and availability of necessary instruments.
- Assisted anesthesia providers during induction and emergence phases, promoting smooth transitions into and out of surgery for patients.
- Reduced surgery times through effective pre-operative preparations and timely communication with team members.
- Monitored surgical patients and delivered quality level of care before, during and after operations to promote positive outcomes.
- Maintained accurate documentation of patient information throughout the perioperative process, ensuring seamless transitions between care stages.
- Implemented strict infection control measures, maintaining a sterile environment for all surgical procedures.
- Assisted surgeons with cutting of tissue, clamping and suturing during operational procedures.
- Developed strong relationships with interdisciplinary team members, fostering a collaborative work environment within the operating room setting.
- Utilized advanced problem-solving skills to quickly address emergent situations in the operating room, ensuring optimal patient outcomes.
- Contributed to policy updates related to OR standards of practice to maintain compliance with regulatory agencies.
- Improved patient outcomes by efficiently managing operating room processes and coordinating with surgical teams.
- Utilized sterile techniques and infection-control guidelines to maintain clean and safe environment.
- Coordinated with surgeons and staff to deliver safe patient care during operations.
- Collected, labeled and transported specimens and delivered to lab for testing.
- Prepped operating rooms to comply with environmental asepsis standards.
- Assisted physicians in operating room by providing necessary supplies and equipment.
- Advocated for and strived to protect health, safety, and rights of patient.
- Provided effective bedside care to patients before and after procedures to deliver comfort.
- Monitored patients' vital signs and administered medications per physician orders or good practices.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Recorded details regarding therapies to keep patient charts updated.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Monitored patient reactions after administering medications and IV therapies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Team Leader
Fresenius Dialysis
05.2011 - 08.2012
- Provide safe caring environment for the patients
- Be a patient advocate
- Provide physical assessments frequently
- Provide medications as prescribed by the provider
- Transcribe orders given by the provider
- Maintain good communication amongst healthcare team
- Provide education to all patients about diets, medications, appointments, and care of their access sites
- Follow chain of command
Staff Nurse
Vidant Medical Center
12.2010 - 05.2011
- Provide a safe caring environment for the patient
- Be a patient advocate
- Establish a plan of care for each patient
- Implement orders given by the provider
- Provide ordered and PRN medications in a timely fashion
- Establish and maintain a good Intravenous Access
- Follow hospital protocol for blood and chemo administration
- Follow chain of command
Surgical Technologist
Carolina East Surgery Center
05.2005 - 12.2007
- Prepare and maintain a sterile operating field
- Order and replenish supplies such as suture, and orthopedic/podiatry prosthesis
- Specialized in General, Orthopedic, Podiatry, and Cataract surgeries
- Maintain good communication amongst healthcare team
- Assist with surgery as needed
- Clean and sterilize instruments as needed
Surgical Technologist II
Vidant Medical Center
05.1996 - 05.2005
- Member of the Vascular and Open Heart Teams
- Assist with robotic surgeries
- Prepare and maintain a sterile operating field
- Prep and drape patient accordingly
- Responsible for reordering and restocking supplies
- Clinical Ladder
Surgical Technologist
Carteret General Hospital
08.1991 - 05.1994
- Prepare and maintain sterile surgical field
- Responsible for ordering and restocking supplies
- Clean and sterilize instruments
- First assist surgeon as needed
- Specialized in Laparoscopic surgeries and cesarean sections
Education
Associates Degree - Nursing
Craven Community College
08.2010
Diploma - Surgical Technology
Coastal Carolina Community College
07.1991
High School Diploma - undefined
Lemoore Union High School
Lemoore, CA06.1985
Skills
- Patient education
- Patient safety
- Direct patient care
- Medication and IV administration
- Intake and discharge
- EMR / EHR
- EPIC EMR software
- Immunizations and vaccinations
- Care planning
- Quality improvement
- Clinical judgment
- Monitoring vital signs
Accomplishments
- Achieved excellence through effectively helping with OSHA Compliance.
- Collaborated with team of 8 in the development of Quality Improvement.
Affiliations
- American Nursing Association
- Elk's Lodge #764
- Shrinette
Certification
- BLS Certification
- ACLS Certification
- PALS Certification
Timeline
Staff Nurse
Arrow Health Care / Aya Healthcare Travel Nursing
06.2024 - Current
Manager
Mike’s Tire and Auto
02.2024 - 05.2024
Staff Nurse
Health Carousel/ Aya Healthcare-Travel Nursing
01.2022 - 01.2024
Staff Nurse
CCHC Endoscopy
02.2020 - 12.2021
Staff Nurse
CCHC New Bern Family Practice and Urgent Care
12.2014 - 02.2020
Operating Room Nurse
Carolina East Medical Center
09.2012 - 06.2014
Team Leader
Fresenius Dialysis
05.2011 - 08.2012
Staff Nurse
Vidant Medical Center
12.2010 - 05.2011
Surgical Technologist
Carolina East Surgery Center
05.2005 - 12.2007
Surgical Technologist II
Vidant Medical Center
05.1996 - 05.2005
Surgical Technologist
Carteret General Hospital
08.1991 - 05.1994
Diploma - Surgical Technology
Coastal Carolina Community College
High School Diploma - undefined
Lemoore Union High School
Associates Degree - Nursing
Craven Community College
Training
- Vaccine Conference
- OSHA Compliance Officer
- Vaccine Coordinator
- Member ANA
- Street drugs 101, continuing education
- Vascular and Heart Team
- Quality Improvement Committee at Vidant Medical Center
- Clinical Ladder at Vidant Medical Center, Level Surg Tech II
- Preceptorship in Med/Surg
- BLS Certification
- ACLS Certification
- PALS Certification
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