Felecia Stevenson
AvanceCare
Morrisville
11
years of professional experience
Professional with strong background in healthcare administration, adept at managing patient intake processes efficiently. Known for reliability, adaptability, and collaborative approach in fast-paced environments. Skilled in data entry, patient communication, and handling confidential information with integrity. Proven track record of enhancing workflow and achieving organizational goals.
Work History
Medical Records Coordinator
6 Months- Coordinated patient medical records management, ensuring accuracy and compliance with healthcare regulations.
- Implemented electronic health record systems, enhancing data retrieval and patient care efficiency.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Conducted regular audits of medical records, identifying discrepancies and facilitating timely corrections.
- Maintained strict adherence to HIPAA regulations, safeguarding patient confidentiality and privacy.
Administrative Associate
3 Years 5 Months- Handle incoming calls and direct patients to appropriate department or employee.
- Schedule appointments and verify insurance.
- Answered multi-line phone system, routing calls, and delivered messages to staff.
Patient Access Intake Specialist
3 Years 6 Months- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Registration clerk with front desk duties, answering questions and accurately using electronic medical record systems.
- Applicant selection, interviewing panel, and assisted with training of new employees.
- Collaborated with clinical staff to streamline appointment scheduling and improve patient flow.
Department Secretary
1 Year- Scheduled and confirmed Discharge transportation for patients
- Answered telephones to give information to patients, take messages, or transfer calls.
Patient Service Representative
10 Months- Provided consultations for patients about rights and services. Answered patient questions and fielded complaints. Referred patients to appropriate professionals and services. Educated patients and families on treatments, procedures, medications, continuing care and community resources.
Front Office Team Lead
3 Years 4 Months- Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
- Checked daily doctor schedules and verified insurance. Checked claims for errors, corrected issues and mailed out in a timely manner. Scheduled patient appointment and procedures with Nextgen. Ensured proper entry and processing of patient prescriptions in company system.
- Trained new hires upon completion of their orientation.
Education
Completed Coursework Towards Associate of Arts - Business Management
High School Diploma
Skills
Scheduling Appointments
Recruiting And Training
Customer service
Office Supplies And Inventory
Microsoft Office
Medical terminology
Insurance verification
Confidentiality
Timeline
Medical Records Coordinator
AvanceCare
01.2026 - CurrentRead More
Administrative Associate
UNC Healthcare
06.2022 - 11.2025Read More
Patient Access Intake Specialist
UNC Healthcare
07.2021 - 01.2025Read More
Department Secretary
Chesapeake Regional Medical Center
07.2020 - 07.2021Read More
Patient Service Representative
AmerisourceBergen
09.2019 - 07.2020Read More
Front Office Team Lead
Arthritis Osteoporosis of the Carolinas
11.2015 - 03.2019Read More
Indian River High School
High School Diploma
Read More
Tidewater Community College
Completed Coursework Towards Associate of Arts from Business Management
Read More