Ttreon Benitez
Charlotte,NC
Summary
Reliable, highly motivated professional with over 6 years of experience, eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Tier 1 Technical Support Rep
Spectrum
08.2022 - Current
- Performed system maintenance activities such as patching, scripting and configuration changes
- Provided telephone support related to networking and connectivity issues
- Analyzed and reported computer network security breaches and attempted breaches
- Identified causes of networking problems, using diagnostic testing software and equipment.
Medical Records Technician
Wellpath
02.2021 - 01.2022
- Trained staff on medical record processing and filing procedures
- Maintained accuracy, completeness, and security for medical records in health information
- Uploaded physician progress notes, history, and physical into electronic health records
- Generated and maintained statistical data related to medical records
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
Account Specialist (temp)
LPL Financial
03.2020 - 06.2022
- Provided account oversight, validating practices and verifying contract compliance
- Ensures proper application of and compliance with internal and regulatory standards, guidelines, and procedures
- Assisted with document troubleshooting and recovery of corrupt documents and files
- Proofread filenames, titles and submittal details to streamline and avoid rejection
Licensed Health Insurance Advisor (contract)
Go Health
05.2019 - 12.2019
- Received 20+ kudos for delivering positive customer experience
- Sold major medical, dental, and vision insurance plans
- Evaluated competitors' products and services to gain competitive advantage.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Insurance Sales Agent
Teletech
05.2016 - 02.2018
- Served as a subject matter expert (SME) for claims by resolving complex customer issues
- Processed prior authorization requests according to established procedures
- Utilized multiple software programs to process claims, track authorizations, and monitor payments
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone and email.
Education
Certification - Medical Billing & Coding
DeVry University Chicago Campus
Chicago, IL 07.2019 - 05.2020
Associate of Applied Science - Criminal Justice
American InterContinental University
Atlanta, GA 04.2015 - 01.2017
Skills
Insurance and Coding Specialist
Insurance Verification
Account management
HIPAA Compliance
Medical terminology knowledge
Policy Renewals
CRM Software
Insurance and Coding Specialist
Timeline
Tier 1 Technical Support Rep
Spectrum
08.2022 - Current
Medical Records Technician
Wellpath
02.2021 - 01.2022
Account Specialist (temp)
LPL Financial
03.2020 - 06.2022
Certification - Medical Billing & Coding
DeVry University Chicago Campus
07.2019 - 05.2020
Licensed Health Insurance Advisor (contract)
Go Health
05.2019 - 12.2019
Insurance Sales Agent
Teletech
05.2016 - 02.2018
Associate of Applied Science - Criminal Justice
American InterContinental University
04.2015 - 01.2017