Faye Wilkins
Raleigh
Summary
Dynamic merchandising manager with a proven track record at Kohl’s Department Store, enhancing sales through innovative visual displays and strategic inventory management. Skilled in coaching teams and driving customer satisfaction, I excel in data-driven decision making and problem-solving, achieving significant sales growth while fostering a culture of excellence.
Overview
17
17
years of professional experience
Work History
Merchandising Manager
Kohl’s Department Store
11.2011 - Current
- Assisted in developing merchandising strategies to optimize product placement and visibility.
- Supported inventory management processes, ensuring accurate stock levels and timely replenishment.
- Collaborated with cross-functional teams to implement promotional displays and seasonal merchandising initiatives.
- Aided in the preparation of visual merchandise presentations aligning with brand standards.
- Maintained organized product samples and display areas, contributing to a cohesive shopping experience.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Increased sales by developing and implementing successful merchandising strategies.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
- Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
- Optimized store displays and appearance via strategic merchandising.
- Analyzed performance metrics to make informed decisions regarding pricing strategies and markdowns.
- Implemented loss prevention measures that reduced shrinkage rates significantly without compromising customer service quality or store aesthetics.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Interacted with customers to obtain feedback and drive satisfaction.
Service Supervisor
Kohls Department Store
10.2008 - 11.2011
- Trained and mentored team members on customer service protocols and sales techniques.
- Resolved customer complaints effectively, promoting a positive shopping experience and brand loyalty.
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
Education
Psychology
Barton College
Wilson, NC05.2003
Skills
- Merchandise selection
- Merchandise presentation
- Staff supervision
- Inventory management
- Product lifecycle management
- Data-driven decision making
- Merchandise planning
- Supervising staff
- Retail display setup
- Sales analysis
- Fixture updates
- Visual display standards
- Customer service
- Coaching and mentoring
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
Timeline
Merchandising Manager
Kohl’s Department Store
11.2011 - Current
Service Supervisor
Kohls Department Store
10.2008 - 11.2011
Psychology
Barton College
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