Fatima Grant
Charlotte
Overview
10
10
years of professional experience
Work History
Counselor Intern
First Step Clinical Services
08.2015 - Current
- Enhanced client outcomes by implementing evidence-based counseling techniques and interventions.
- Fostered communication and friendship among group members through team-building.
- Coordinated meetings and consultations along with travel accommodations and itineraries for the Clinical Director.
- Processed company payroll Via ADP.
- Attended ongoing training seminars relevant to the field of counseling, staying up-to-date on current best practices.
Client Specialist
Paypal
02.2021 - 09.2023
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
Inbound Sales Representative
Spectrum
12.2018 - 01.2021
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Documented details of calls and customer interactions.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
Retention Specialist
Centurylink
04.2015 - 10.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Built constructive customer relationships to improve loyalty and recommendations.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
Education
Bachelor - Humanities And Social Science
William Paterson University of New Jersey
Wayne, NJ08.2021
Associates - Humans Services
Passaic County Community College
Paterson, NJ05.2015
High School Diploma - General
John F Kennedy High School
Paterson, NJ06.2002
Skills
- Order Processing
- De-Escalation Techniques
- Customer Service
- Quality Control
- Organized
- Excellent Communication
- MS Office
- Active Listening
- Direct Sales
Contact
Charlotte, NC 28212
Education
Paterson, NJ,false,Paterson, NJ,Wayne, NJ
Timeline
Client Specialist
Paypal
02.2021 - 09.2023
Inbound Sales Representative
Spectrum
12.2018 - 01.2021
Counselor Intern
First Step Clinical Services
08.2015 - Current
Retention Specialist
Centurylink
04.2015 - 10.2018
Bachelor - Humanities And Social Science
William Paterson University of New Jersey
Associates - Humans Services
Passaic County Community College
High School Diploma - General
John F Kennedy High School