Fatima Banegas-Quinones
Raleigh
Summary
Dynamic Shift Leader/Assistant Manager with a proven track record at Centro MEXICAN Kitchen, enhancing seamless service operations and customer satisfaction. Excelled in shift management and hospitality, significantly improving service delivery. Skilled in POS systems and adept at fostering team collaboration. Achieved operational excellence by leveraging strong organizational and time management skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader/ Assistant Manager
Centro MEXICAN Kitchen
02.2020 - Current
- Collaborated with FOH and BOH to ensure seamless Lunch service.
- Oversaw daily opening procedures, including reconciling drawers and aligning floor setup with guidelines.
- I keep an open conversation with our general manager and the store owner with any concerns or request I have to make service as seem less as possible
- I am also a server when needed, host and help expo food
Bojangles crew member
Bojangles'
05.2019 - 01.2020
- As a crew member my job was to keep the Togo moving as fast as possible
- Packed orders efficiently to meet daily operational targets.
- Maintained excellent standards in customer service delivery.
Education
High school diploma -
Penn Foster
Remote12.2022
Skills
- Serving
- Food safety (servsafe)
- Host experience
- Shift management
- Aloha/ Toast POS
- Cash handling
- Phone etiquette
Certification
ServSafe, Food Handler Certification
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader/ Assistant Manager
Centro MEXICAN Kitchen
02.2020 - Current
Bojangles crew member
Bojangles'
05.2019 - 01.2020
High school diploma -
Penn Foster
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