Farron Kendrick
Archdale
Summary
Experienced 9-1-1 Telecommunicator with strong background in emergency response operations. Recognized for strong problem-solving skills and effective multitasking, significantly contributing to team success and commitment to excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Training Coordinator
Randolph County Emergency Services 911
08.2025 - Current
- Spearheaded development of a comprehensive training program with materials for emergency response protocols and procedures.
- Conducted comprehensive training sessions for new employees, focusing on effective handling of emergency and non-emergency service calls.
- Executed comprehensive training programs aimed at ensuring effective dispatch of law enforcement, fire, and EMS personnel in response to service requests.
- Managed employee certification programs to uphold compliance with industry standards and enhance professional development through DCI, EMD, PST1, CTO, CPR, CCS, and continuing education.
- Analyzed recorded calls for compliance with quality assurance protocols and best practices.
- Executed monthly maintenance of CCH log and promptly submitted error reports to SBI for resolution.
- Conducted troubleshooting and operational support for various technical programs, encompassing phones, computers, radios, and printers as required.
911 Shift Supervisor
Randolph County Emergency Services 911
10.2022 - 08.2025
- Supervised emergency response operations, ensuring timely and effective communication among dispatchers and responders.
- Guided new personnel through comprehensive training on established procedures, protocols, and effective use of communication systems.
- Conducted performance evaluations for team members, providing constructive feedback and development plans.
- Assessed and prioritized emergency situations and assigned resources using sound, independent judgment.
- Accessed federal and local law enforcement information databases, obtained information regarding criminal history and relayed such information to field staff.
- Maintained contact with field units, accounted for location and status, tracked records of field calls and verified safety of field team members.
- Collaborated in formulating comprehensive policies and procedures that uphold compliance with regulatory mandates and industry benchmarks.
- Coached staff members through challenging situations and complex calls, equipping them with effective resolution strategies for improved outcomes.
- Engaged in the recruitment process by interviewing candidates and identifying top talent for departmental hiring needs.
- Upheld professionalism within the department to ensure compliance with established communication protocols.
- Cultivated positive working relationships among team members through effective communication strategies.
- Ensured accurate documentation of all calls, facilitating thorough records management and data analysis.
- Provided critical support during major emergencies, recognized by management for outstanding performance
911 Assistant Shift Supervisor
Randolph County Emergency Services 911
07.2019 - 10.2022
- Supervised daily operations of emergency call center to ensure efficient incident response.
- Mentored staff on best practices in emergency communication and teamwork dynamics.
- Maintained standard operating procedures to ensure compliance with industry regulations.
- Trained new hires in their roles effectively which led to faster integration into the team dynamic.
- Assisted in creating a positive work environment by organizing team-building activities.
- Observed staff performance, provided detailed instructions and monitored results to meet customer service needs.
- Established schedules and assignments for 5-8 staff members to enhance organizational efficiency.
- Acted as a liaison between upper management and team members when needed to ensure concerns were addressed appropriately.
- Upheld company policies and procedures through consistent enforcement, maintaining high standards of professionalism amongst the team members.
911 Telecommunicator
Randolph County Emergency Services 911
11.2016 - 07.2019
- Operated multi-line phone systems to receive and prioritize emergency calls
- Coordinated communication between first responders and callers during critical incidents
- Maintained accurate records of all calls, dispatches, and responses in real-time systems
- Provided critical information to law enforcement and emergency personnel for effective response
- Monitored radio communications to ensure timely dissemination of information during emergencies
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
- Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications protocols.
- Achieved consistently high performance evaluations due to exceptional communication skills and attention to detail in information gathering tasks.
Assistant Store Manager
Family Christian Stores
05.2012 - 11.2016
- Led daily operations, ensuring compliance with company policies and procedures.
- Trained and motivated staff to enhance customer service skills.
- Oversaw visual merchandising strategies, creating inviting displays to drive customer engagement.
- Inspired and guided team members to achieve and surpass individual and corporate sales objectives.
- Facilitated positive customer interactions to foster loyalty and retention.
- Investigated customer issues and implemented effective solutions to ensure positive experiences.
- Processed customer payments and maintained cash register accuracy, contributing to overall store efficiency.
- Assisted in opening and closing store registers. Processed deposits for bank transactions.
- Ensured cleanliness and organization of store and restroom facilities.
- Performed meticulous name imprinting on books and other products, maintaining high quality standards.
Education
No Degree - Chemistry
Elon University
Elon, NCNo Degree - College Transfer Program
Randolph Community College
Asheboro, NCHigh School Diploma -
Fayetteville Street Christian School
Asheboro, NC06-2006
Skills
- Integrity in communication
- Detail-oriented
- Verbal and written communication
- Documentation and recordkeeping
- Decision-making
- Critical thinking
- Effective multitasking
- Dependable performance
- Problem-solving skills
- Maintains composure under stress
- Active listening
- Teamwork and collaboration
Certification
- BLS CPR through AHA
- DCI modules 1, 2, & 3; TAC through NCIC
- Emergency Medical Dispatch (EMD) through Priority Dispatch
- Certified Training Officer (CTO) through APCO
- Comm Center Supervisor (CCS) through APCO
- Comm Center Manager (CCM) through APCO
- ICS-100, 200, 300, & 700 through FEMA
Timeline
Training Coordinator
Randolph County Emergency Services 911
08.2025 - Current
911 Shift Supervisor
Randolph County Emergency Services 911
10.2022 - 08.2025
911 Assistant Shift Supervisor
Randolph County Emergency Services 911
07.2019 - 10.2022
911 Telecommunicator
Randolph County Emergency Services 911
11.2016 - 07.2019
Assistant Store Manager
Family Christian Stores
05.2012 - 11.2016
No Degree - Chemistry
Elon University
No Degree - College Transfer Program
Randolph Community College
High School Diploma -
Fayetteville Street Christian School