FARIANY TOLBERT
Fort Bragg,NC
Summary
Dedicated Patient Service Representative with expertise in customer service, HIPAA compliance, and insurance verification. Committed to providing exceptional patient education and appointment management.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Healthpoint Family Care
Renton, WA
04.2024 - 02.2025
- Coordinated patient appointments using electronic scheduling systems to optimize clinic workflow.
- Managed patient communications, providing timely updates and addressing inquiries effectively.
- Collaborated with medical staff to ensure accurate patient information and appointment availability.
- Assisted in data entry and maintenance of patient records, ensuring compliance with privacy regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used Epic to schedule patients.
- Reduced no-show rates by implementing reminder calls and text messages for upcoming appointments.
- Supported administrative tasks such as insurance verification and data entry for accurate record-keeping and billing processes.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
Customer Service Representative
Tommy Bahama
Federal Way, WA
12.2021 - 11.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Educated customers on product features, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems and maintained cash handling procedures.
- Assisted in inventory management by conducting regular stock checks and reporting discrepancies.
- Collaborated with team members to improve service delivery and resolve customer issues efficiently.
- Implemented feedback mechanisms to gather customer insights for continuous improvement initiatives.
Dispatcher
Diverse Logistics and Transportation
Sumner, WA
05.2020 - 11.2020
- Coordinated dispatch activities to optimize delivery routes and ensure on-time shipments.
- Monitored real-time vehicle locations using GPS tracking systems for efficient load management.
- Communicated effectively with drivers to relay instructions and address any issues promptly.
- Managed scheduling of shipments and coordinated with warehouse teams for timely order fulfillment.
Education
Medical Coding
MedCerts
Livonia, MI07-2026
Medical Front Office Administration Specialist
MedCerts
Livonia, MI05-2025
Certified Nursing Assistant - undefined
Renton Technical College
Renton, WA03-2022
GED - undefined
Renton Technical College
Renton, WA06-2021
Skills
- Customer service
- Insurance verification
- Teamwork and collaboration
- Attention to detail
- HIPAA compliance
- Insurance verifying
- Problem-solving
LANGUAGES
Spanish - Native or Bilingual
English - Native or Bilingual
Timeline
Patient Service Representative
Healthpoint Family Care
04.2024 - 02.2025
Customer Service Representative
Tommy Bahama
12.2021 - 11.2023
Dispatcher
Diverse Logistics and Transportation
05.2020 - 11.2020
Certified Nursing Assistant - undefined
Renton Technical College
GED - undefined
Renton Technical College
Medical Coding
MedCerts
Medical Front Office Administration Specialist
MedCerts