Fanny Knight Gaillard
Ocean Isle Beach
Summary
At Xanterra, I excelled as a Gift Shop Associate, significantly enhancing customer satisfaction through personalized service and expert product recommendations. My adeptness in POS system operation and mastery in time management led to streamlined transactions and repeat business. Skilled in effective communication, I fostered positive shopping experiences, contributing to a notable increase in customer loyalty.
Overview
3
3
years of professional experience
Work History
Gift Shop Associate
Xanterra
05.2024 - 10.2024
- Increased customer satisfaction by providing personalized assistance and product recommendations.
- Welcomed visitors warmly upon entering the gift shop, fostering a positive shopping experience from the outset.
- Provided exceptional customer service by listening attentively to needs, leading to repeat business and positive word-of-mouth referrals.
- Processed transactions efficiently, ensuring accurate payment handling and minimal wait times for customers.
Gift Shop Associate
Xanterra
05.2023 - 09.2023
- Increased customer satisfaction by providing personalized assistance and product recommendations.
- Welcomed visitors warmly upon entering the gift shop, fostering a positive shopping experience from the outset.
- Assisted with maintaining cleanliness throughout the store daily by organizing shelves, dusting merchandise, and sweeping or mopping the floors.
- Processed transactions efficiently, ensuring accurate payment handling and minimal wait times for customers.
Gift Shop Associate
Xanterra
06.2022 - 10.2022
- Increased customer satisfaction by providing personalized assistance and product recommendations.
- Welcomed visitors warmly upon entering the gift shop, fostering a positive shopping experience from the outset.
- Assisted with maintaining cleanliness throughout the store daily by organizing shelves, dusting merchandise, and sweeping or mopping the floors.
- Processed transactions efficiently, ensuring accurate payment handling and minimal wait times for customers.
- Performed cash, card, and check transactions to complete customer purchases.
Gift Shop Associate
Xanterra
08.2021 - 10.2021
- Increased customer satisfaction by providing personalized assistance and product recommendations.
- Welcomed visitors warmly upon entering the gift shop, fostering a positive shopping experience from the outset.
- Assisted with maintaining cleanliness throughout the store daily by organizing shelves, dusting merchandise, and sweeping or mopping the floors.
- Provided exceptional customer service by listening attentively to needs, leading to repeat business and positive word-of-mouth referrals.
- Processed transactions efficiently, ensuring accurate payment handling and minimal wait times for customers.
Education
Master of Arts - History
U. Of Alabama
Tuscaloosa, AL05-1974
Bachelor of Arts - History
U. Of Alabama
Tuscaloosa, AL05-1970
Skills
- Effective communication
- Time management mastery
- POS system operation
- Stock replenishment efficiency
Timeline
Gift Shop Associate
Xanterra
05.2024 - 10.2024
Gift Shop Associate
Xanterra
05.2023 - 09.2023
Gift Shop Associate
Xanterra
06.2022 - 10.2022
Gift Shop Associate
Xanterra
08.2021 - 10.2021
Master of Arts - History
U. Of Alabama
Bachelor of Arts - History
U. Of Alabama
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