Falyn Smith
Cary
Summary
Dynamic and customer-focused professional with extensive experience in hospitality and cash management, including a role at Starbucks. Proven ability to enhance customer satisfaction through effective communication and organizational skills. Recognized for maintaining high standards of cleanliness and fostering positive relationships with guests, ensuring a welcoming environment.
Overview
4
4
years of professional experience
Work History
Cashier
Once Upon A Child Franchise
Flint
01.2025 - Current
- Worked closely with front-end staff to assist customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Hostess/Cashier
Sidecar
Birmingham
09.2024 - 12.2024
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Collaborated with servers and bussers to maintain efficient table turnover rate during peak hours
- Developed strong relationships with regular customers, enhancing their dining experience through personalized service
- Maintained cleanliness and organization of dining areas, including wiping down tables, chairs, and condiment stations
Housekeeping
Best Western Plus
Birch Run
09.2023 - 12.2023
- Stocked and replenished supplies such as toiletries, towels, and bedding to ensure guest satisfaction
- Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment
- Collaborated with front desk staff to prioritize room cleaning based on guest check-in/check-out schedules
Housekeeper
Holiday Inn
Troy
07.2022 - 04.2023
- Construction clean up
- Hotel grand opening
- Basic Housekeeping: laundry, sanitizing, re-stocking, cleaning, preparing rooms for customer satisfaction, running guest errands
- Maintained cleanliness of entire establishment
Barista
Starbucks
Oak Park
02.2022 - 06.2022
- Maintained clean and sanitized workstation complying with health and safety guidelines
- Adhered to recipes and presentations for food and beverage items
- Maintain a positive work environment
- Clean or restock work and dining areas, sanitizing all equipment
- Greeted and interacted with new and regular customers maintaining customer satisfaction
- Promoted positive and individualized customer experience to promote loyalty with the company
Carryout/Cashier
Mad Crab
Oak Park
06.2021 - 08.2021
- POS experience
- Cashier money handling
- Taking phone orders
- Opening duties
- Preparing all orders for pick up
Education
High School Diploma -
Sterling Heights High School
Sterling Heights, MI06.2021
Some College (No Degree) - Arts
Macomb Community College
WarrenSkills
- Customer service
- Basic life support
- Organizational skills
- Communication skills
- Cash management
- Hospitality and accommodation
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Cashier
Once Upon A Child Franchise
01.2025 - Current
Hostess/Cashier
Sidecar
09.2024 - 12.2024
Housekeeping
Best Western Plus
09.2023 - 12.2023
Housekeeper
Holiday Inn
07.2022 - 04.2023
Barista
Starbucks
02.2022 - 06.2022
Carryout/Cashier
Mad Crab
06.2021 - 08.2021
High School Diploma -
Sterling Heights High School
Some College (No Degree) - Arts
Macomb Community College
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