Falicia Nierman
Dallas
Summary
Experienced in customer service and customer resolution, possessing a strong set of core qualifications. Active listening skills to effectively understand and address customer needs, combined with organizational skills for smooth and efficient operations. Excellent verbal communication to convey information clearly and professionally. Extensive knowledge in fraud and transactional operating processes to identify and prevent potential risks. Skilled manager adept at coaching and guiding teams towards success.
Overview
9
9
years of professional experience
Work History
Branch Operations Coordinator
Wells Fargo
01.2025 - Current
- Conducted regular audits to ensure compliance with company policies and industry regulations.
- Boosted employee retention by fostering a positive work environment and providing ongoing support and training.
- Coordinated staff scheduling, ensuring adequate coverage during peak hours and holidays.
- Organized office operations and procedures.
- Enhanced customer satisfaction through effective communication and prompt resolution of issues.
- Utilized software systems to record progress of various tasks.
Branch Operations Manager
Wells Fargo
08.2022 - 01.2025
- Managed teller activities to ensure quality, compliance, and timely completion.
- Contributed ideas for refining processes to elevate customer and team member experiences.
- Handled tasks to enhance operations and customer satisfaction.
- Engaged in meaningful conversations with clientele.
- Directed, motivated, and developed an inclusive team of direct reports to attain full capacity and achieve designated business objectives.
- Coordinate effective utilization of human capital and fiscal resources in branch management.
- Provided support in recruiting and developing team members.
Account Liaison/Administrator
Vector Security Network
02.2022 - 08.2022
- Drive business expansion through strategic engagement with established and new customer bases.
- Strengthened connections by conducting weekly A-Team conference calls.
- Worked in tandem with Senior Project Manager and cross-functional teams.
- Acted as primary liaison for Senior Loss Prevention team.
- Supported various new projects as required.
Teller/Banker
Wells Fargo
07.2016 - 02.2022
- Executed routine account transactions.
- Guided clients to meet financial goals and resolutions.
- Validated monetary balances in cash drawer upon shift completion.
- Scheduled and coordinated client appointments.
- Processed credit card, personal loan, and account applications efficiently.
- Collaborated with business clients to optimize financial growth plans.
- Verified eligibility and documentation for Small Business PPP loan applications.
Education
Bachelor of Arts - Criminal Justice, Juvenile Justice, Psychology, Sociology
Belmont Abbey College
Belmont, North Carolina01.2016
Skills
- Extended knowledge in fraud and transactional operating processes
- Leadership and workforce development
- Superior client management
- Problem-solving
- Teamwork and collaboration
- Risk management and safety
Affiliations
- Don Bosco Scholar, Belmont Abbey College
- National Technical Honor Society
Professional Qualifications - Core Qualifications
- Active listening skills
- Strong organizational skills
- Excellent verbal communication
- Extended knowledge in fraud and transactional operating process
- Management and coaching skills
Timeline
Branch Operations Coordinator
Wells Fargo
01.2025 - Current
Branch Operations Manager
Wells Fargo
08.2022 - 01.2025
Account Liaison/Administrator
Vector Security Network
02.2022 - 08.2022
Teller/Banker
Wells Fargo
07.2016 - 02.2022
Bachelor of Arts - Criminal Justice, Juvenile Justice, Psychology, Sociology
Belmont Abbey College
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