Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Faith Torres

Rocky Mount

Summary

Dynamic professional with proven expertise in customer service and conflict resolution at Pizza Hut. Adept at cash handling and fostering team collaboration, consistently achieving goals through effective communication and time management. Recognized for dependability and adaptability, ensuring client satisfaction and safety. Eager to leverage skills in a challenging new role. Efficient Team Member known for high productivity and ability to complete tasks swiftly. Possess specialized skills in communication, time management, and problem-solving which are critical in this role. Excel in teamwork, adaptability, and leadership, ensuring successful collaboration and project completion.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Team Member

Pizza Hut
West Springfield
08.2022 - 08.2023
  • Participated in training sessions for new employees when needed.
  • Collaborated with team members to achieve daily goals.
  • Operated cash registers to process payments from customers.
  • Resolved customer issues promptly in a professional manner.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Monitored expiration dates on food items for freshness assurance.
  • Greeted customers upon entering the store with friendly demeanor.
  • Provided customer service support to ensure satisfaction.
  • Maintained a clean and organized work area throughout shift.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Addressed customer needs, responding to specific requests.

Cashier

Nouria
West Springfield
04.2021 - 12.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Followed company security procedures for handling large sums of money.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Issued receipts, refunds, credits or change due to customers.
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Home Health Aide

Interim Home Health
West Springfield
06.2021 - 09.2021
  • Provided companionship and monitored health condition of clients.
  • Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
  • Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
  • Engaged patients in recreational activities such as reading books or playing games.
  • Administered medications as instructed by physician or nurse practitioner.
  • Transported clients to doctor appointments and social events.
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Prepared meals and snacks according to prescribed diets.
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.

PCA

Starvos
Springfield
06.2017 - 09.2021
  • Provided emotional support to patients and families during difficult times.
  • Transported clients from one location to another in an efficient manner.
  • Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
  • Responded promptly to emergency situations according to established protocols.
  • Assisted patients with recreational activities such as reading books or playing board games.
  • Prepared meals according to dietary guidelines set forth by the physician or dietitian.
  • Accompanied clients to doctor's appointments and outings when necessary.
  • Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
  • Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
  • Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
  • Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.

Crew Member

Burger King
West Springfield
12.2016 - 04.2017
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Maintained an organized work area to ensure efficient operations.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Adhered to health department regulations regarding food handling procedures.
  • Resolved customer complaints in a professional manner.

Game Host

Six Flags
Agawam
04.2011 - 10.2012
  • Handled customer inquiries about game titles, prices, and availability.
  • Ensured an enjoyable atmosphere for all participants in the games area.
  • Managed cash register transactions while providing excellent customer service.
  • Adhered to safety protocols at all times while on duty.
  • Maintained a clean and safe environment for guests to enjoy their experience.

Education

Health Assisting -

Lower Pioneer Valley Career TEC
West Springfield, MA
06-2013

High School Diploma -

West Springfield High School
West Springfield, MA
06-2013

Skills

  • Cash handling
  • Customer service
  • Conflict resolution
  • Time management
  • Safety procedures
  • Communication skills
  • Emotional support
  • Willingness to learn
  • Goal setting and achievement
  • Flexible schedule
  • Dependability and reliability
  • Team building

Certification

  • Student of the month -January 2012
  • First Aid - November 2011
  • Osha 10-Hour - September 2011
  • CPR certified - April 2011
  • Most Improved Student/LPV Allied Health Student for the Year
  • Home Health Aid Certified - June 2013
  • CNA - November 2021

Timeline

Team Member

Pizza Hut
08.2022 - 08.2023

Home Health Aide

Interim Home Health
06.2021 - 09.2021

Cashier

Nouria
04.2021 - 12.2022

PCA

Starvos
06.2017 - 09.2021

Crew Member

Burger King
12.2016 - 04.2017

Game Host

Six Flags
04.2011 - 10.2012

Health Assisting -

Lower Pioneer Valley Career TEC

High School Diploma -

West Springfield High School

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Faith Torres