Faith Thomas
Garner
Summary
Results-oriented Community Association Manager and Project Manager with over 10 years of experience in administrative support, asset management, and customer service. Skilled in contract compliance, operational efficiency, and resource management. Adept at driving organizational success through strategic planning, project oversight, and strong stakeholder relationships.
Overview
17
17
years of professional experience
Work History
Community Association Manager
Associa HRW
08.2024 - Current
- Oversee daily operations and governance for 10 communities, ensuring compliance with HOA policies and regulations
- Manage budgets, vendor contracts, and community improvement projects to maintain high standards and cost efficiency
- Foster positive relationships with homeowners and board members to address concerns and enhance satisfaction
- Provide strategic direction and project management to optimize property values and community success
Project Manager – Asset Management
Raleigh Housing Authority
01.2018 - 01.2024
- Directed asset management projects, including construction and maintenance contract preparation and compliance
- Coordinated monthly reporting, ensuring accurate and timely submission of key development updates
- Processed work orders, tracked progress, and ensured timely closure to meet departmental performance metrics
- Managed bid processes, including recording and distributing bid results for transparency and compliance
- Maintained wage rate regulations (e.g., Davis-Bacon Act) and ensured contracts adhered to required standards
- Supported department travel logistics, including creating purchase requests and settlement reports within deadlines
Administrative Assistant
Raleigh Housing Authority
03.2014 - 01.2018
- Supported department goals through clerical duties and administrative assistance, ensuring seamless operations
- Processed and tracked work orders, ensuring timely closure and proper filing
- Prepared contracts, correspondence, and monthly reports for construction projects and compliance purposes
- Attended formal bid openings, documented results, and ensured records were accurate and accessible
- Maintained compliance with Davis-Bacon wage regulations for applicable contracts
- Organized travel logistics and prepared expense reports to meet tight deadlines
Customer Service Representative
Right Source / Humana
11.2013 - 03.2014
- Assisted medical providers and patients with prescription refill requests
- Utilized multiple systems to efficiently dispense diabetic supplies to customers
- Gained expertise in telecommunication and customer interaction
Data Entry Operator II
NC Department of Revenue
10.2012 - 09.2013
- Maintained databases and processed confidential tax documentation for the NC-3 Project
- Ensured compliance with secure data policies and procedures
Financial Service Representative
State Employees Credit Union
06.2010 - 07.2011
- Provide exceptional customer service by addressing inquiries, resolving account issues, and offering financial advice tailored to client needs
- Assist customers with banking transactions such as deposits, withdrawals, money orders, and loan payments
- Process applications and other financial products
- Update customer records and ensure accuracy in all account details and reports
Financial Service Representative
State Employees Credit Union
08.2007 - 04.2008
- Provide exceptional customer service by addressing inquiries, resolving account issues, and offering financial advice tailored to client needs
- Assist customers with banking transactions such as deposits, withdrawals, money orders, and loan payments
- Process applications and other financial products
- Update customer records and ensure accuracy in all account details and reports
Education
Diploma - Accounting I & II, Business Marketing Management, Computer Applications I & II
Wakefield High School
Raleigh, NC01.2007
Skills
- Microsoft Word
- Excel
- PowerPoint
- Data Entry
- Customer Service
- Client Relations
- Contract Preparation
- Compliance
- Work Order Tracking
- Asset Tracking
- Project Coordination
- Image Vision Technology
- EPIC-HUD
- E-SCAN
- Smart Key
- Yardi
- C-3
- Branch Access
- Strong Room
Timeline
Community Association Manager
Associa HRW
08.2024 - Current
Project Manager – Asset Management
Raleigh Housing Authority
01.2018 - 01.2024
Administrative Assistant
Raleigh Housing Authority
03.2014 - 01.2018
Customer Service Representative
Right Source / Humana
11.2013 - 03.2014
Data Entry Operator II
NC Department of Revenue
10.2012 - 09.2013
Financial Service Representative
State Employees Credit Union
06.2010 - 07.2011
Financial Service Representative
State Employees Credit Union
08.2007 - 04.2008
Diploma - Accounting I & II, Business Marketing Management, Computer Applications I & II
Wakefield High School
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