Faith Somah
Charlotte
Summary
Dedicated sales associate with proven ability in customer service, conflict resolution, and team collaboration. Committed to enhancing customer satisfaction and driving sales through effective promotional strategies.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
14
14
years of professional experience
Work History
Sales Associate
The Honey Baked Ham Company
Charlotte, NC
10.2019 - Current
- Assisted customers in selecting products and provided exceptional service to enhance shopping experience.
- Maintained organized merchandise displays, ensuring optimal presentation and stock availability.
- Processed transactions accurately using POS system while managing cash register operations.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Trained new associates on product knowledge, customer service standards, and store procedures.
- Developed promotional strategies that increased customer engagement during holiday seasons.
- Monitored inventory levels and coordinated restocking efforts to minimize product shortages.
- Resolved customer inquiries and complaints effectively, fostering positive relationships and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
Caregiver
Providence Companion Care
Johnson City, TN
07.2017 - 03.2019
- Provided compassionate care and support to clients, ensuring comfort and safety in daily activities.
- Assisted clients with personal hygiene, medication management, and meal preparation, promoting independence.
- Monitored client health status and reported changes to healthcare professionals for timely intervention.
- Developed personalized care plans in collaboration with families and healthcare teams to meet individual needs.
- Maintained accurate documentation of client progress and incidents, ensuring compliance with regulatory standards.
- Trained new caregivers on best practices for patient care and safety protocols, enhancing team performance.
- Implemented strategies to improve client engagement and satisfaction through tailored activities and social interaction.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
Customer Service Representative
Advanced Call Center Technologies LLC
Johnson City, TN
07.2012 - 10.2017
- Managed high-volume customer inquiries, ensuring timely and effective resolutions.
- Trained new team members on company policies and customer service protocols.
- Utilized CRM systems to track customer interactions and maintain accurate records.
- Implemented process improvements that enhanced response times and customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Education
High School Diploma -
HRRY S TRUMAN HIGH
Levittown, PA06-2011
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Multi-tasking strength
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- POS system operation
- Sales strategies
- Meeting deadlines
- Upselling
- Professional demeanor
Timeline
Sales Associate
The Honey Baked Ham Company
10.2019 - Current
Caregiver
Providence Companion Care
07.2017 - 03.2019
Customer Service Representative
Advanced Call Center Technologies LLC
07.2012 - 10.2017
High School Diploma -
HRRY S TRUMAN HIGH