Faith Mpofu

• Maintained appropriate filing of personal and professional documentation.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Improved time management of the executive through effective prioritization and organization of tasks.
• Supervise household staff and ensure seamless day-to-day operations.
• Maintain effective communication and reminders for appointments and business tasks.
• Personal stock taking and grocery shopping.

• Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
• Managed timekeeping to track hours
• Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
• Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
• Conduct recruitment processes, including screening cv's and contacting references
• Managed employment contracts,employee records and benefits registrations.
• Liaise with medical professionals regarding injury claims and compensation paperwork.

Monitor fleet performance using tracking systems (ORBCOMM, RMS &Icam)

Coordinate vehicle movement movements, logistics and client communication.

Maintain compliance with cross-border regulations and driver assignments.

Analyze safety reports and provide coaching to drivers for improved performance

Respond to incidents and accidents, ensuring proper follow-up resolution.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.