Faith Jarrett

• Oversaw daily operations of a high-traffic family entertainment facility, including an arcade, attractions, food service, and event spaces, ensuring exceptional guest experiences.

• Managed and trained a diverse team of 20–50 staff across multiple departments, fostering a positive work environment, and maintaining high service standards.

• I Implemented safety protocols and maintenance schedules to ensure the reliability and cleanliness of all equipment and attractions.

Developed and optimized operational procedures to increase efficiency, reduce costs, and boost revenue.

• Coordinated private events, birthday parties, and group bookings, ensuring smooth execution and high customer satisfaction.

•Monitored inventory, handled vendor relations, and oversaw POS systems to streamline ordering and financial reporting.

•Analyzed guest feedback and performance metrics to make data-driven decisions and improve center performance.

•Supervised front-of-house and back-of-house operations during shifts, ensuring adherence to company standards for food quality, cleanliness, and customer service.

• Led and motivated a team of 10–20 team members, fostering a positive, fast-paced work environment focused on efficiency and hospitality.

• Managed shift schedules, delegated tasks, and ensured smooth transitions between dayparts and shift changes.

• Resolved guest concerns promptly and professionally to maintain high customer satisfaction and loyalty.

• Trained new hires on Chick-fil-A procedures, food safety standards, and company culture.

• Monitored inventory levels and communicated with management to ensure accurate stock for high-volume periods.

• Assisted with opening and closing procedures, including cash handling, sales reporting, and equipment checks.