Faith Barfield

Pilot Flying J Wendy's

08.2021 - Current

Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Accomplished multiple tasks within established timeframes.
Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Maintained a clean, safe, and sanitized work environment in compliance with health regulations.
Enhanced customer satisfaction by ensuring timely delivery of high-quality meals.
Welcomed customers and helped determine their needs.
Built relationships with customers to encourage repeat business.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Restocked inventory and ingredient items to maintain optimal kitchen efficiency.

Summary