Kentasia Street
Raleigh
Summary
Entry-level human resource professional with a proven track record of optimizing efficiency and productivity to drive organizational success. Skilled in effective communication, HR recruitment, and performance-focused strategies, fostering strong relationships across all levels of the company. Tech-savvy and highly organized, dedicated to staying up-to-date with the latest HR best practices and continuously improving processes through innovation.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Salelytics
09.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Sterile Processing Tech
ECU Health
05.2021 - 03.2023
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Wrapped trays, instrument packs, and sets.
- Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
- Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
Customer Service Rep
Walmart
10.2018 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor's - Psychology major w/ minor in Criminal Justice
East Carolina University
Greenville, NC05.2024
Associates - General Education
Pitt Community College
Greenville, NC05.2022
Skills
- Onboarding and orientation
- Data entry and reporting
- Recruitment and selection
- Confidentiality and discretion
- Talent acquisition
- Compliance
- Customer relations
- Training development
Timeline
Administrative Assistant
Salelytics
09.2023 - Current
Sterile Processing Tech
ECU Health
05.2021 - 03.2023
Customer Service Rep
Walmart
10.2018 - 05.2021
Associates - General Education
Pitt Community College
Bachelor's - Psychology major w/ minor in Criminal Justice
East Carolina University
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