ASHLEY GRIFFITH-COUNCIL MHA
Mooresville
Summary
Healthcare executive with 15+ years of experience leading value-based care, customer success, strategic partnerships, and operational transformation across health plans, provider organizations, ACOs and healthcare technology companies. Proven track record building high-performing networks, scaling client success organizations, and driving enterprise growth through provider alignment, population health, and data-driven performance strategies. Delivered outcomes exceeding $100M in shared savings, generated $22M in cost reductions, and improved profitability, retention, quality performance, and care delivery outcomes across Medicare Advantage, Commercial, and risk-based care models.
Overview
16
16
years of professional experience
Work History
Sr. Director of Partnerships and Care Routing
Deacon Health
12.2025 - Current
- Built and scaled partnership, care routing implantation, and provider performance infrastructure for a healthcare technology startup, establishing governance models and operational frameworks to support growth.
- Established strategic partnerships with health plans, ACOs, health systems, and post-acute providers, driving referral optimization, provider engagement, and market penetration.
- Created data-driven care routing and network performance strategies that improved patient transitions, strengthened provider alignment, and advanced value-based care outcomes.
- Built implementation, onboarding, and partnership management functions, accelerating adoption while ensuring operational consistency across markets.
- Served as a strategic advisor to executive leadership, aligning product, operations, clinical, and customer-facing teams to execute growth initiatives and improve partner success.
Senior Manager, Strategy and Operations
Wellvana (Previously CVS Health)
07.2024 - 12.2025
- Built and led enterprise-wide provider networks aligned with risk-baring contract goals through Wellvana's ACO partnerships, optimizing network performance driving >$22M in cost savings and 15% reduction in readmissions across 12 health systems and 100+ post-acute providers.
- Developed and executed network optimization strategies to improve operational efficiency and financial performance to enhance service offerings, resulting in a 42% increase in business unit profitability under ACO REACH and MSSP models.
- Informed payer-aligned contracting and network strategy through analytics-driven insights across chronic care, transitional care, post-acute, and primary care pathways, enabling executive decision-making and strategic growth.
- Streamlined onboarding processes reducing implementation timelines 40% while improving partner experience and adoption.
- Directed enterprise-wide alignment across clinical, analytics, product and network leadership teams to align post-acute network strategy with payer aligned value-based care goals.
Senior Regional Manager of Customer Success
Signify Health (A CVS Health Company, Fortune 6)
03.2024 - 07.2024
- Managed enterprise partnerships across five regions, achieving 80% initiative success and generating $137M client savings.
- Mitigated client risk and protected $2M in partnership revenue through strategic escalation and relationship management.
- Improved client engagement and retention through scalable workflows increasing client satisfaction 31%.
- Partnered cross functionally with Operations, Clinical, Sales and Revenue Cycle teams to improve client outcomes and accelerate time-to-value initiatives.
- Identified partnership growth opportunities, increasing client revenue 27% through strategic stakeholder alignment.
- Spearheaded provider performance strategies leveraging EMR/EHR intelligence, quality analytics, and operational optimization to improve HEDIS, STAR, and CAHPS performance.
- Led cross-functional and client-facing teams driving performance, accountability, and successful execution of strategic initiatives.
- Led provider engagement and care gap closure initiatives improving quality scores 15%, increasing risk scores 0.7%, and reducing healthcare costs 12% year-over-year.
Regional Manager of Customer Success
Signify Health (A CVS Health Company, Fortune 6)
11.2022 - 03.2024
- Directed a portfolio of 16 strategic healthcare partnerships across multiple markets, driving client retention, executive engagement, and operational performance across Commercial, Medicare Advantage, and value-based care programs.
- Led Voice of Customer and account optimization initiatives that improved client satisfaction by 22%, achieved consistent 10/10 survey scores, and strengthened long-term partner relationships.
- Partnered with provider organizations and technical stakeholders to optimize EMR/EHR workflows, reporting accuracy, and performance improvement initiatives, strengthening quality outcomes and operational performance.
- Developed and executed remediation and practice transformation plans to address performance gaps, improve provider engagement, and increase Annual Wellness Visit rates by 44% within five months.
- Navigated complex client integrations and executive escalations during the Caravan Health and CVS acquisitions, contributing to 95% client retention while supporting shared savings and total cost of care objectives.
- Led care gap closure and population health strategies focused on HCC capture and high-risk populations, reducing total cost of care, exceeding shared savings targets, and supporting long-term client success.
- Led executive business reviews and strategic account discussions driving 24% increase in physician engagement and improved preventative care initiatives.
Post- Acute Operations Specialist
Signify Health
03.2021 - 11.2022
- Led operational redesign and post-acute performance initiatives supporting $100M+ in value-based care partnerships across 20+ facilities and three health systems, improving utilization, care coordination, and quality outcomes.
- Designed and implemented transitional care strategies, including SNF direct-admit and hospital observation triage workflows, reducing 90-day readmissions from 30.5% to 23% and decreasing SNF length of stay by eight days within six months.
- Increased utilization of lower-cost home-based services from 22% to 67% through provider engagement, workflow optimization, and patient-centered site-of-care strategies, generating significant cost savings.
- Leveraged readmission, utilization, and network performance analytics to guide executive decision-making, align crossfunctional teams, strengthen provider performance, and improve post-acute outcomes.
Regional Director of Strategy/Business Development
Consulate Healthcare - Mid-Atlantic Division
06.2015 - 03.2021
- Led strategy, operations, and growth initiatives across 18 post-acute centers in four states with responsibility for a $1.9M monthly operating budget, driving financial, operational, and market performance.
- Negotiated managed care contracts and provider partnerships that increased reimbursement rates by 41%, while leveraging performance analytics to optimize utilization, outcomes, and operational efficiency.
- Launched and scaled a 22-bed pulmonary specialty program generating $243K in revenue and 60% operating income within six months, while implementing care delivery and physician engagement strategies that reduced unplanned discharges by 28%.
- Oversaw provider contracting, credentialing, physician engagement, and performance improvement initiatives supporting quality, compliance, and operational efficiency.
- Developed executive performance scorecards and utilization analytics to optimize reimbursement, patient outcomes, length of stay, provider productivity, and operational efficiency.
- Negotiated 24-hour physician coverage model reducing unplanned discharges by 28% within 90 days.
- Increased sales team retention from 22% to 71% through implementation of performance incentive and engagement strategies.
Progressive Leadership Roles in Post - Acute Admissions, Market Development, Referral Management & Provider Partnerships
Manor Care | Kindred Healthcare | Alameda Elders Community
01.2010 - 01.2015
- Led admissions, referral development, and operational performance initiatives across multi-site skilled nursing and post-acute networks.
- Increased admissions volume 26% and exceeded case mix goals by 31% through CRM analytics, provider relationship management, workflow optimization, and market expansion strategies.
- Directed regional growth, care transition, and provider engagement initiatives improving operational performance, referral generation and census growth.
- Built strategic partnerships with hospitals, physicians, payers and community organizations to strengthen market presence and support sustainable growth.
Education
Master of Science - Healthcare Administration
California State University
HaywardBachelor of Science - Health Science/Community Health
California State University
HaywardSkills
- Client Lifecycle
- Retention & Growth
- Data Analytics
- KPI Optimization
- Risk Escalation Management
- C-Suite Influence
- Stakeholder Influence
- Change Management
- Margin Optimization
- Network Strategy
- Provider Performance
- Value-Based Care Operations
- Market Research
- Chronic Disease Management
- Contract Negotiations
- P&L Ownership
Software Technology
- Microsoft Office Suite
- Tableau
- Epic
- Patient Ping (Bamboo)
- Salesforce
- PowerBI
- Aiden
- NaviHealth
- Medhost
- PointClickCare
- NaviNet
- Arcadia
Timeline
Sr. Director of Partnerships and Care Routing
Deacon Health
12.2025 - Current
Senior Manager, Strategy and Operations
Wellvana (Previously CVS Health)
07.2024 - 12.2025
Senior Regional Manager of Customer Success
Signify Health (A CVS Health Company, Fortune 6)
03.2024 - 07.2024
Regional Manager of Customer Success
Signify Health (A CVS Health Company, Fortune 6)
11.2022 - 03.2024
Post- Acute Operations Specialist
Signify Health
03.2021 - 11.2022
Regional Director of Strategy/Business Development
Consulate Healthcare - Mid-Atlantic Division
06.2015 - 03.2021
Progressive Leadership Roles in Post - Acute Admissions, Market Development, Referral Management & Provider Partnerships
Manor Care | Kindred Healthcare | Alameda Elders Community
01.2010 - 01.2015
Bachelor of Science - Health Science/Community Health
California State University
Master of Science - Healthcare Administration
California State University