EZENMA BRINSON
Charlotte
Summary
Experienced healthcare professional with 8 years in case management, reimbursement support, and patient access services. Expertise in benefit investigations, prior authorizations, and appeals management. Skilled in managing complex caseloads, resolving escalated issues, and enhancing operational workflows to align with organizational goals.
Overview
9
9
years of professional experience
Work History
Sr. Coordinator, Individualized Care Case Manager
CARDINAL HEALTH
07.2026 - Current
- Manage complex patient cases throughout the treatment journey while ensuring adherence to program requirements and compliance standards.
- Collaborate with healthcare providers, specialty pharmacies, insurance carriers, and internal stakeholders to facilitate patient access to therapy.
- Resolve reimbursement challenges, benefit-related issues, and escalated patient concerns to ensure timely treatment initiation.
- Maintain accurate documentation and case records while meeting productivity and quality expectations.
- Serve as a trusted resource for patients and providers by delivering education, support, and case guidance.
- Support operational initiatives aimed at improving workflow efficiency and patient experience.
Case Manager
UNITED BIOSOURCE PATIENT SOLUTIONS
07.2023 - 07.2026
- Coordinated benefit investigations, prior authorizations, appeals, and reimbursement activities for specialty medications.
- Managed high-volume patient caseloads while consistently meeting performance and quality standards.
- Partnered with physicians, pharmacies, and insurance providers to resolve access barriers and facilitate treatment initiation.
- Assisted in onboarding and knowledge-sharing activities to support team success and operational consistency.
- Demonstrated strong organizational and problem-solving skills in a fast-paced healthcare environment.
Senior Care Manager
ALL CARE PLUS PHARMACY
Charlotte
04.2021 - 06.2023
- Verified insurance requirements and conducted comprehensive benefit investigations for specialty pharmacy patients.
- Assisted patients with copay assistance programs and reimbursement-related inquiries.
- Managed inbound patient and provider communications while ensuring a high level of service and accuracy.
- Collaborated with internal teams to streamline workflows and improve patient satisfaction.
Benefit Verification Specialist, Oncology Department
AMERISOURCEBERGEN
Fort Mill
09.2020 - 02.2021
- Verified patient-specific insurance benefits and documented coverage requirements for oncology therapies.
- Coordinated with insurance providers to obtain accurate benefit information and authorization requirements.
- Reported reimbursement trends, delays, and process concerns to leadership for timely resolution.
- Maintained compliance with documentation standards and quality requirements.
Financial Customer Service Representative
AMERICAN HONDA FINANCE CORPORATION
Charlotte
01.2018 - 08.2020
- Managed high-volume customer accounts, ensuring exceptional service standards to enhance customer satisfaction.
- Investigated account concerns, identified root causes, and developed resolution strategies that improved customer experience.
- Met productivity and quality expectations, contributing to organizational objectives through effective support.
- Built strong communication and conflict-resolution skills that continue to support healthcare leadership success.
Education
Business Management -
UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE
Associate of Science -
UNIVERSITY OF NEVADA, LAS VEGAS
Skills
- Case Management
- Patient access programs
- Benefit Investigations
- Prior authorizations
- Reimbursement Management
- Patient Assistance Programs
- Insurance Verification Processes
- Healthcare Operations
- Stakeholder Management
- Process Improvement
- Workflow Optimization
- Data Analysis & Reporting
- Reimbursement systems
- Microsoft Office Suite
- Team Leadership & Mentorship
- Training & Development
- Escalation Resolution
Leadership Highlights
- Recognized as a resource for peers on complex reimbursement and patient access cases.
- Assisted with training, mentoring, and knowledge-sharing initiatives to improve team performance.
- Collaborated with leadership teams to identify workflow improvements and operational efficiencies.
- Demonstrated strong organizational skills while balancing competing priorities in fast-paced environments.
- Successfully managed relationships with providers, pharmacies, insurance companies, and patients.
Timeline
Sr. Coordinator, Individualized Care Case Manager
CARDINAL HEALTH
07.2026 - Current
Case Manager
UNITED BIOSOURCE PATIENT SOLUTIONS
07.2023 - 07.2026
Senior Care Manager
ALL CARE PLUS PHARMACY
04.2021 - 06.2023
Benefit Verification Specialist, Oncology Department
AMERISOURCEBERGEN
09.2020 - 02.2021
Financial Customer Service Representative
AMERICAN HONDA FINANCE CORPORATION
01.2018 - 08.2020
Business Management -
UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE
Associate of Science -
UNIVERSITY OF NEVADA, LAS VEGAS