Ezekiel Kalla
Raleigh
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
5
5
years of professional experience
Work History
Sales Associate
Fresh Coat Painters of Cary
11.2020 - Current
- Delivered excellent customer service, addressing inquiries and resolving issues efficiently.
- Assisted in maintaining inventory accuracy, ensuring timely restocking of paint supplies.
- Educated customers on painting products, techniques, and color selection to enhance satisfaction.
- Collaborated with team members to streamline sales processes and improve operational efficiency.
- Implemented promotional initiatives that increased customer engagement and boosted sales performance.
Front of House Employee
Chick-fil-A
06.2022 - 11.2024
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Operated point-of-sale system efficiently, processing orders and payments accurately.
- Maintained cleanliness and organization of dining area, promoting a welcoming environment.
- Addressed customer inquiries and concerns promptly, fostering loyalty and repeat business.
Education
Bachelor of Science - Psychology
Northeastern University
Boston, Massachusetts, MA05-2029
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Leadership qualities
- Mental toughness
- Teamwork and cooperation
Languages
French
Native or Bilingual
Timeline
Front of House Employee
Chick-fil-A
06.2022 - 11.2024
Sales Associate
Fresh Coat Painters of Cary
11.2020 - Current
Bachelor of Science - Psychology
Northeastern University