Ezekiel J.
Charlotte
Summary
Accomplished Front Desk Receptionist with a proven track record at Rosewood Mansion on Turtle Creek, dedicated to enhancing guest experiences and streamlining operations. Expertise in audit report analysis and guest experience coordination, complemented by demonstrated leadership and unwavering dependability. Recognized for effectively resolving customer issues, leading to significant improvements in guest satisfaction and operational efficiency. Committed to delivering exceptional service while fostering a welcoming environment for all guests.
Overview
7
7
years of professional experience
Work History
Front Desk Coordinator
LeMeridian Charlotte
05.2025 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated room assignments, optimizing occupancy and enhancing guest satisfaction.
- Assisted in training new front desk staff on policies, procedures, and customer service best practices.
Front Desk Receptionist
Rosewood Mansion on Turtle Creek
02.2024 - 01.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Night Auditor
Hotel Lombardy
07.2022 - 01.2024
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
Front Desk Agent
Kimpton Hotels & Restaurants
09.2020 - 06.2022
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered customer telephone calls promptly and appropriately handled needs.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Front of House Team Leader
Chick-fil-A
06.2018 - 08.2020
- Mentored new employees, fostering a positive work environment and supporting professional growth.
- Ensured compliance with local health codes and safety regulations in all front of house areas.
- Supported revenue growth by identifying upselling opportunities within the front of house team.
- Coordinated with other departments such as marketing to develop effective promotional strategies aimed at attracting more customers.
Education
BBA - International Business
University of Miami
Miami, FL06-2027
High School Diploma -
NIHF STEM Highschool
Akron, OH06-2020
Skills
- Demonstrated Leadership Experience
- Guest Experience Coordination
- Audit report evaluation
- Reliable cash transaction processing
- Trustworthy accountability
Timeline
Front Desk Coordinator
LeMeridian Charlotte
05.2025 - Current
Front Desk Receptionist
Rosewood Mansion on Turtle Creek
02.2024 - 01.2025
Night Auditor
Hotel Lombardy
07.2022 - 01.2024
Front Desk Agent
Kimpton Hotels & Restaurants
09.2020 - 06.2022
Front of House Team Leader
Chick-fil-A
06.2018 - 08.2020
High School Diploma -
NIHF STEM Highschool
BBA - International Business
University of Miami