Summary
Overview
Work History
Education
Skills
Timeline
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Ezabai Diaz

Winston Salem,NC

Summary

Dynamic and results-driven professional with experience at Five Below, excelling in customer service and team leadership. Proven ability to resolve client issues effectively while enhancing operational efficiency. Skilled in multitasking and problem-solving, with a strong focus on building relationships and maximizing customer satisfaction. Adaptable and detail-oriented, committed to achieving excellence.

Overview

2026
2026
years of professional experience

Work History

Cherry Picker

Chewy Fulfillment Center
  • Consistently lifted materials weighing as much as 50 pounds.
  • Worked safely around moving machinery.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Operated equipment while observing standard safety procedures.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.

Front of House Employee

Chick-fil-A
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Reset tables between guests by restocking low items and wiping down surfaces.

Customer Experience Manager

Five Below
11.2021 - Current
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, and resolving problems.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

Education

High School Diploma -

The North Carolina Leadership Academy
4353 High Point Rd, Kernersville, NC 27284
01-2019

Skills

  • Clear communication
  • Multitasking and organization
  • Team collaboration
  • Basic math
  • Problem-solving
  • Time management
  • New staff training
  • Customer service
  • Decision-making
  • Team leadership
  • Adaptability and flexibility
  • Attention to detail

Timeline

Customer Experience Manager

Five Below
11.2021 - Current

Cherry Picker

Chewy Fulfillment Center

Front of House Employee

Chick-fil-A

High School Diploma -

The North Carolina Leadership Academy
Ezabai Diaz