Eymoni Hunter
Charlotte
Summary
Dynamic and dependable, with a proven track record at Amazon of enhancing customer satisfaction through meticulous route planning and timely deliveries. A skilled communicator and team player, adept at fostering positive environments and improving team performance, as demonstrated at Extended Stay America. Excels in customer service and GPS navigation, with a strong commitment to safety and efficiency.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Diligent daycare assistant with solid background in child care and early childhood development. Supported classroom activities, ensured children's safety, and fostered engaging learning environment. Demonstrated patience and effective communication skills in daily interactions with children and staff.
Experienced with monitoring and ensuring safety of swimmers. Utilizes quick decision-making and effective communication to handle emergencies efficiently. Knowledge of CPR and first aid techniques, ensuring safe and secure environment for all pool users.
Overview
8
8
years of professional experience
Work History
Deliver Driver
Amazon
12.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Team Lead
Extended Stay America
08.2023 - 11.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
Daycare Assistant
Family Business
02.2022 - 11.2024
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Taught children to organize toys, wash hands, and share by leading by example.
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
- Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Prepared nutritious meals and snacks in accordance with food safety guidelines, promoting healthy eating habits among daycare attendees.
- Restocked supplies and personal hygiene products for use by students.
- Encouraged language acquisition through story time sessions, incorporating props and visuals to enhance comprehension skills.
- Kept children between ages of 2 and 7 safe and secure with vigilant oversight.
Retail Attendant
Great Wolf Lodge Resort
09.2019 - 04.2021
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
- Contributed to team meetings by sharing insights on customer preferences, market trends, and potential improvements for store performance.
- Boosted sales through effective product recommendations and upselling techniques.
- Supported visual merchandising efforts by creating eye-catching displays that showcased new products and promotions.
- Worked closely with cashiers to ensure prompt assistance at checkout points during high traffic periods.
- Facilitated smooth opening and closing procedures, ensuring efficient store operations at all times.
- Managed customer complaints professionally, working towards swift resolutions that maintained brand reputation.
- Collaborated with fellow team members to achieve daily sales goals and optimize store operations.
- Assisted with loss prevention efforts by monitoring suspicious activity and reporting incidents to management.
- Developed strong rapport with customers through attentive listening skills and genuine interest in their needs.
- working with kids to make sure to keep enviorment fun and safe for all parties at the hotel
Cashier Team Lead
Food Lion
10.2018 - 12.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
Life Guard
Aquatech Pool Management
05.2017 - 09.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Prevented accidents through regular equipment inspections and maintenance.
Education
High School Diploma -
Zebulon Vance High School
Charlotte NC 06-2021
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
- Loading and unloading
- Clean driving record
- GPS and route planning
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Infant care
- Health and safety
- Early childhood education
- Early childhood development
- Parent-teacher communication
- Classroom organization
- Social development
- Activities planning
- Special needs care
- CPR training
- Activity planning
- Social and academic development
- Classroom instruction
- Lesson planning
- Rapport building
- Meal coordination
- Customer focus
- Coaching and mentoring
- Workplace safety
- Quality control
- Process improvement
- Schedule management
- Complaint resolution
- Operations management
Timeline
Deliver Driver
Amazon
12.2024 - Current
Team Lead
Extended Stay America
08.2023 - 11.2024
Daycare Assistant
Family Business
02.2022 - 11.2024
Retail Attendant
Great Wolf Lodge Resort
09.2019 - 04.2021
Cashier Team Lead
Food Lion
10.2018 - 12.2019
Life Guard
Aquatech Pool Management
05.2017 - 09.2019
High School Diploma -
Zebulon Vance High School
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