Emma Williams
Raleigh,NC
Summary
Service-focused professional with exceptional skills in customer and patient relations, task prioritization, and time management. Committed to addressing customer and patient concerns directly, devising proactive solutions, and implementing efficient corrections. Proficient in customer and patient service management software, with expertise in related roles.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Front Desk Receptionist
Physical Therapy
02.2023 - 02.2024
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Developed strong relationships with insurance representatives, facilitating smooth communication channels for resolving inquiries or disputes.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
Scheduling Coordinator
Wake Orthopedics
07.2022 - 02.2023
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Handled 75+ calls per day to address customer inquiries and concerns.
- Maintained energy and enthusiasm in fast-paced environment.
COVID-19 Contact Tracer, CONTRACT
CCNC
10.2021 - 04.2022
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Performed record keeping by logging client information within secure contact-tracing software.
- Identified issues, analyzed information and provided solutions to problems.
Administrative Assistant
Lowe's Home Improvement
11.2020 - 07.2021
- Responsible for supporting delivery operations including inbound calls from internal and external customers, issue identification and resolutions.
- Communicates with customers to obtain feedback for improving customer in home delivery experiences, assist in problem solving in creating brand loyalty and lasting customer relationships.
- Works cooperatively with others to accomplish joint tasks and common delivery objectives.
Assistant Store Manager
Space Savers
01.2008 - 01.2011
- Managed scheduling for store shifts to accomplish proper staffing.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Certified Nursing Assistant - CNA
CareOne Health
Raleigh, NCCertified Phlebotomy Technician - Phlebotomy
CareOne Health
Raleigh, NCHigh School Diploma -
Southeast Raleigh High School
Raleigh, NC2010
Skills
- Data Entry Management
- Insurance Knowledge
- Patient Care Expertise
- Professional Telephone Communication
- Flexibility in Change
- Computer proficiency
- Inbound and Outbound Calling
Proficient in Medical Terminology
Certification
N.C. Life Insurance
CNP - Certified Notary Public
BLS - CPR
Timeline
Lead Front Desk Receptionist
Physical Therapy
02.2023 - 02.2024
Scheduling Coordinator
Wake Orthopedics
07.2022 - 02.2023
COVID-19 Contact Tracer, CONTRACT
CCNC
10.2021 - 04.2022
Administrative Assistant
Lowe's Home Improvement
11.2020 - 07.2021
Assistant Store Manager
Space Savers
01.2008 - 01.2011
Certified Nursing Assistant - CNA
CareOne Health
Certified Phlebotomy Technician - Phlebotomy
CareOne Health
High School Diploma -
Southeast Raleigh High School
N.C. Life Insurance
CNP - Certified Notary Public
BLS - CPR
Similar Profiles
Kennedy CrosbyKennedy Crosby
Intern at Physical TherapyIntern at Physical Therapy
Maggie DavisMaggie Davis
Patient Service Coordinator at Physical TherapyPatient Service Coordinator at Physical Therapy
Nadine SalcedoNadine Salcedo
Physical Therapy Aide at Physical TherapyPhysical Therapy Aide at Physical Therapy