Evelyn Phillips
Shelby, NC 28150-9588
Summary
Detail-oriented professional skilled in office management and staff coordination. Known for exceptional organizational skills and problem-solving capabilities, with a proven track record of improving operational efficiency and employee development.
Overview
26
26
years of professional experience
Work History
Scheduling and Staffing Admin
Lowe's
Shelby
02.2021 - Current
- Managed daily office operations and ensured efficient workflow.
- Coordinated meetings and scheduled appointments for department staff.
- Maintained accurate records and updated databases regularly.
- Developed training materials and facilitated onboarding for new employees.
- Provided general administrative support to staff members.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
Human Resources Manager
Belk
Shelby
11.2016 - 02.2021
- Managed recruitment processes to attract top talent for retail positions.
- Facilitated employee training programs enhancing skills and compliance with standards.
- Oversaw performance management processes to promote employee engagement and growth.
- Conducted employee relations investigations addressing workplace concerns effectively.
- Led diversity and inclusion initiatives fostering a supportive work environment.
Operations Manager
Bon Ton Department Store
Wilkes-Barre
02.2005 - 09.2015
- Managed daily store operations and ensured compliance with company policies.
- Supervised staff schedules and coordinated training programs for new hires.
- Implemented inventory control procedures to streamline stock management processes.
- Resolved customer complaints by addressing issues promptly and effectively.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
Operations Manager
Home Depot
Wilkes-Barre
11.1999 - 02.2005
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Education
BBA - Business Administration And Management
Luzerne County Community College
Nanticoke, PA03-1998
Skills
- Office management
- Database management
- Employee onboarding
- Recruitment strategies
- Performance evaluation
- Compliance training
Timeline
Scheduling and Staffing Admin
Lowe's
02.2021 - Current
Human Resources Manager
Belk
11.2016 - 02.2021
Operations Manager
Bon Ton Department Store
02.2005 - 09.2015
Operations Manager
Home Depot
11.1999 - 02.2005
BBA - Business Administration And Management
Luzerne County Community College