Summary
Overview
Work History
Skills
References
Timeline
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Evelyn Mendoza

Charlotte

Summary

Results-driven operations and project management professional with extensive experience leading land acquisition projects, multi-site healthcare operations, clinical team leadership, vendor negotiations, and procurement strategy. Proven ability to streamline workflows, enhance operational efficiency, reduce costs, and drive cross-functional collaboration. Adept at overseeing large-scale equipment lifecycles, ensuring regulatory compliance, and enhancing the patient experience across hundreds of locations. Demonstrated success in growing medical practices, optimizing revenue streams, achieving operational KPIs, and improving patient satisfaction through strategic planning, operational leadership, and team development. Committed to fostering organizational growth through proactive leadership, stakeholder collaboration, and continuous improvement initiatives.

Overview

23
23
years of professional experience

Work History

Project Manager, Land Acquisition

Rockwell Capital Group
Charlotte
02.2023 - Current
  • Spearhead land acquisition projects from initial prospecting through due diligence and closing, leading multidisciplinary teams including surveyors, engineers, attorneys, and environmental consultants.
  • Coordinate complex project timelines, ensuring seamless execution of site evaluations, feasibility studies, entitlement processes, and contract negotiations to meet aggressive development schedules.
  • Develop and manage strategic vendor relationships, negotiating service agreements to optimize project costs and maintain compliance with regulatory standards.
  • Oversee CRM tracking systems for property leads, stakeholder communications, and project documentation, ensuring real-time project visibility and data integrity.

Manager, Optometric IT Equipment

MyEyeDr.
Raleigh
01.2018 - 02.2023
  • Directed the full procurement lifecycle for medical and optometric equipment across 850+ multi-state locations, aligning purchasing strategies with corporate budgetary objectives and operational goals.
  • Negotiated vendor contracts, warranties, installation pricing, and support service agreements, resulting in cost savings and improved lifecycle performance of high-value clinical equipment.
  • Led nationwide equipment rollout and upgrade initiatives, coordinating logistics, installations, and user training to minimize clinical disruptions and maximize patient throughput.
  • Standardized device decommissioning protocols, ensuring HIPAA compliance and secure removal of patient data during asset disposal and equipment replacement cycles.
  • Analyzed operational KPIs to identify service gaps, implement process enhancements, and improve overall system efficiency and stakeholder satisfaction.

Practice Manager

Eye Care Associates / MyEyeDr.
Raleigh
01.2010 - 01.2018
  • Managed day-to-day clinical and administrative operations of a $4.5M optometric practice, overseeing scheduling, staffing, billing, inventory management, and patient service delivery.
  • Procured medical supplies and clinic equipment, negotiated vendor pricing, and maintained supply chain efficiency to support operational budgets and clinic profitability.
  • Recruited, onboarded, and trained cross-functional teams including front desk, clinical, and optical staff, cultivating a high-performance culture centered on patient care and operational excellence.
  • Leveraged EMR platforms (Eyefinity, RevolutionEHR, OfficeMate) to optimize patient records management, streamline billing workflows, and ensure regulatory compliance.
  • Monitored patient satisfaction surveys and KPIs, implementing service recovery strategies and workflow improvements to consistently exceed corporate service standards.

Assistant Manager

Eye Care Associates
Cary
01.2007 - 01.2010
  • Supported practice leadership in coordinating clinical operations, managing insurance billing, optimizing patient flow, and supervising front-office administrative functions.
  • Cross-trained in clinical technician and patient services roles, ensuring flexibility to maintain continuous, high-quality patient care delivery across all service lines.
  • Assisted in inventory control, vendor communications, and scheduling initiatives to enhance operational efficiency and support monthly revenue goals.

Paraoptometric Technician

Eye Care Associates
Cary
01.2002 - 01.2007
  • Performed detailed clinical pre-testing procedures, including medical history documentation, auto-refractor use, NCT measurements, and retinal imaging to support provider diagnostics.
  • Educated patients on contact lens care and insurance benefits, managing order fulfillment and contact lens inventory to ensure high patient satisfaction.
  • Prepared exam lanes, sterilized diagnostic equipment, and collaborated with providers to streamline patient throughput and optimize clinical workflows.

Skills

  • Project & Land Acquisition Management
  • Clinical Operations Leadership
  • Vendor Contract Negotiations
  • Asset Lifecycle & Procurement Management
  • Workflow Optimization & Process Improvement
  • Cross-Functional Team Collaboration
  • Strategic Planning and Execution
  • Regulatory Compliance & Risk Management
  • Patient Satisfaction Optimization
  • EMR Systems (Eyefinity, RevolutionEHR, OfficeMate)
  • Bilingual: English and Spanish

References

References available upon request.

Timeline

Project Manager, Land Acquisition

Rockwell Capital Group
02.2023 - Current

Manager, Optometric IT Equipment

MyEyeDr.
01.2018 - 02.2023

Practice Manager

Eye Care Associates / MyEyeDr.
01.2010 - 01.2018

Assistant Manager

Eye Care Associates
01.2007 - 01.2010

Paraoptometric Technician

Eye Care Associates
01.2002 - 01.2007

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Evelyn Mendoza