Evelyn McNeal
Charlotte
Summary
Proven expert in operational efficiency and process management, I significantly enhanced workflow at Wells Fargo, driving customer satisfaction and reducing errors. My adeptness in cross-functional communication and workload prioritization led to notable achievements, including a streamlined month-end close process at LapCorp, showcasing my ability to deliver results and foster team collaboration.
Overview
4
4
years of professional experience
Work History
Senior Online Fraud Operations Representative
Wells Fargo
08.2024 - Current
- Coordinated daily operations to ensure efficient workflow and minimize delays.
- Improved customer satisfaction by effectively managing inquiries and addressing concerns.
- Streamlined processes for enhanced operational efficiency and reduced downtime.
- Provided support with task management, ensuring timely completion of projects.
Senior Fraud and Claims Operations Representative
Wells Fargo
03.2023 - 08.2024
- Optimized workflows to increase efficiency and decrease errors in day-to-day operations.
- Resolved complex problems utilizing critical thinking skills innovative approaches ultimately driving positive outcomes.
- Maintained accurate records of operations activity, enabling data-driven decisionmaking.
Fraud and Claims Operations Representative
Wells Fargo
05.2022 - 03.2023
- Enforced safety, security, quality and performance procedures, rules and requirements.
- Optimized workflows to increase efficiency and decrease errors in day-to-day operations.
- Maintained accurate records of operations activity, enabling data-driven decisionmaking.
- Managed daily operations for optimal productivity, ensuring timely completion of tasks.
Accounts Receivable Analyst
LapCorp
10.2020 - 05.2022
- Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
- Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
- Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
- Analyzed aging reports to identify trends and patterns causing missed collections.
Education
Bachelor Of Journalism - Communications
North Carolina A&T State University
Greensboro, NC05.2019
Skills
- Workload prioritization
- Operational efficiency
- Process management
- Cross-functional communication
Timeline
Senior Online Fraud Operations Representative
Wells Fargo
08.2024 - Current
Senior Fraud and Claims Operations Representative
Wells Fargo
03.2023 - 08.2024
Fraud and Claims Operations Representative
Wells Fargo
05.2022 - 03.2023
Accounts Receivable Analyst
LapCorp
10.2020 - 05.2022
Bachelor Of Journalism - Communications
North Carolina A&T State University
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