Evelyn Delgado Avila
Concord
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Polo Ralph Lauren Factory Store
03.2022 - 05.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Receptionist
Lukas Windows & Doors
09.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Amazon Fulfillment Associate
Amazon
01.2021 - 09.2021
- Company Overview: Amazon.com
- Processed over 30,000 units weekly in a high-volume fulfillment center
- Handled inventory for 100,000 SKUs across a 200,000 square foot warehouse
Labeling / sorting
Premium relabeling
06.2021 - 07.2021
- Streamlined sorting process, reducing costs by 15%
- Improved accuracy of labeling, increasing efficiency by 20%
- Handled labeling for over 200,000 products monthly
Server
Havanna carolina
10.2020 - 01.2021
- Enhanced customer satisfaction by serving and connecting with {50} customers one-on-one daily
- Maintained cleanliness by cleaning {30} tables per shift
- Prepared the restaurant for operations by setting up before opening and cleaning after closing
- Increased sales by serving and seating {20} customers per shift
- Streamlined checkout processes by efficiently handling customer payments for {50} transactions
- Boosted dining experience by maintaining a clean environment, cleaning {30} tables post-service
Education
None - Psychology
University of Greensboro
Greensboro, NC06-2026
High school diploma -
Jay High School
Concord, NC08.2021
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Customer engagement
- Reliability and punctuality
- Fluent in Spanish
- Data entry
- Telephone skills
- Appointment scheduling
- Customer and client relations
- Scheduling appointments
- Office administration
LANGUAGES
Spanish Native
English Native
Accomplishments
- Customer Satisfaction Boost: Increased customer satisfaction scores by 20% in 6 months through excellent service.
- Accurate Transactions: Processed over 200 transactions daily with 99% accuracy at Havanna Carolina.
- Employee Mentorship: Trained and mentored 5 new employees at Polo Ralph Lauren Factory Store.
- Efficient Package Handling: Successfully labeled and sorted 1,500 packages daily at Amazon.
Timeline
Receptionist
Lukas Windows & Doors
09.2023 - Current
Retail Sales Associate
Polo Ralph Lauren Factory Store
03.2022 - 05.2022
Labeling / sorting
Premium relabeling
06.2021 - 07.2021
Amazon Fulfillment Associate
Amazon
01.2021 - 09.2021
Server
Havanna carolina
10.2020 - 01.2021
None - Psychology
University of Greensboro
High school diploma -
Jay High School
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