Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Evelyn Corro

Durham

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Conduent
03.2022 - Current
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Served as a knowledgeable resource for colleagues seeking guidance on complex 401K-related issues or challenges.
  • Tracked 401K eligibility and managed enrollment and administration of company retirement and financial benefits plans.
  • Ensured timely and accurate processing of contribution changes, loan requests, and distribution transactions for clients'' accounts.
  • 3rd party Health Insurance Representative for Colleges of the Hospital Corporation of America.

Shift Supervisor

Moes Southwestern Grill
04.2018 - 02.2022
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.

Warehouse Worker

Amazon
02.2021 - 10.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Customer Service Representative

Conduent Solutions
05.2020 - 09.2020
  • Inbound call center
  • Third party billing carrier for Insurance providers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.

Shift Leader

Moes Southwestern Grill
05.2016 - 01.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Customer Service Representative

Sports Endeavors
05.2016 - 09.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Hillside High School
Durham, NC
08-2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Microsoft Excel
  • Complaint resolution
  • Microsoft outlook
  • Call management

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Conduent
03.2022 - Current

Warehouse Worker

Amazon
02.2021 - 10.2021

Customer Service Representative

Conduent Solutions
05.2020 - 09.2020

Shift Supervisor

Moes Southwestern Grill
04.2018 - 02.2022

Shift Leader

Moes Southwestern Grill
05.2016 - 01.2018

Customer Service Representative

Sports Endeavors
05.2016 - 09.2016

High School Diploma -

Hillside High School

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Evelyn Corro