EVAN ANDERSON
Charlotte
Summary
I’m a driven Sales professional with a knack for IT infrastructure support and CRM management, especially with my experience at Automox. I love diving into lead prospecting and technical support, and I’m proud of hitting top query resolution status at Renewal Support.com. I’m all about improving processes and making proactive maintenance moves that boost efficiency and keep customers happy. With strong Salesforce skills and solid time management, I’m always ready to take on the next challenge and deliver results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Development Representative
CYCL
06.2025 - Current
- First BDR hire focused on breaking into the North American market for a Cloud Detection & Response (CDR) platform that actively hunts threats, not just monitors
- Average 150 outbound cold calls per day; consistent pipeline generation across SMB–MM accounts
- Booked ~30 meetings to date; run initial discovery and conduct technical demos for new prospects
- Leverage Salesforce, LinkedIn Sales Navigator, and Apollo to sequence, track, and progress opportunities
Sales Development Representative
Ethico
02.2025 - 06.2025
- Sold compliance software to HR and Ethics & Compliance specialists across targeted verticals
- Averaged ~100 cold calls per day and booked ~20 qualified meetings
- Managed outreach and follow-up cadences in Salesforce; documented activities to accelerate AE handoffs
- Partnered with AEs on discovery to surface use cases and shorten sales cycles
Business Development Representative
Automox
06.2024 - 09.2024
- Utilized CRM software to create opportunities and leads and input data. Software includes ZoomInfo, Salesforce, Linkedin SalesNav, Outreach, 6sense, Govspend
- Full autonomy on organization, handled 8+ midwestern states in my patch and 1k+ contacts via Outreach
- Averaged 150-200 cold calls per day utilizing Nooks and Outreach
- Daily call reviews with management and team members utilizing Gong
- Averaged 5 books a week, multiple triple books days via cold call
Renewal Support Specialist
Renewal Support.com
08.2020 - 05.2024
- Assisted clients in effectively navigating the SAM.Gov website, providing comprehensive support and guidance
- Handled a high volume of 40+ daily calls, resolving inquiries, mediating issues, and closing sales
- Maintained diligent note-taking for every client interaction, ensuring accurate documentation and follow-up
- Achieved top ranking for most answered queries companywide within 4 months, leading to promotion as the first point of contact in the queue system
- Implemented process improvements that streamlined customer service tasks and enhanced overall efficiency, which continue to be utilized by the company.
TECHNOLOGY SERVICES TECHNICIAN
Office of Technology Information Services, Pasco County Schools
07.2016 - 03.2019
- Managed a diverse fleet of over 1000 Apple and Windows devices across 7 schools, collaborating with a team of 3 professionals
- Provided exceptional customer service to Pasco County School staff and students, conducting classes and seminars to educate them on effectively utilizing their technology resources
- Received official Apple training on Mac OS and Mac technology troubleshooting, enhancing proficiency in resolving technical issues
- Implemented proactive maintenance strategies to ensure smooth operation and optimal performance of IT systems.
Skills
- IT Infrastructure Support
- Technical Support
- Time management
- CRM Management
- Salesforce
- Cold-calling
- Lead prospecting
- Email campaigns
- Sales
Certification
- Google IT Support Professional Certificate
- Official Apple IT Certification
Timeline
Business Development Representative
CYCL
06.2025 - Current
Sales Development Representative
Ethico
02.2025 - 06.2025
Business Development Representative
Automox
06.2024 - 09.2024
Renewal Support Specialist
Renewal Support.com
08.2020 - 05.2024
TECHNOLOGY SERVICES TECHNICIAN
Office of Technology Information Services, Pasco County Schools
07.2016 - 03.2019