Eva Lavin
Winston-Salem
Summary
Dedicated and passionate professional with a proven ability to solve complex problems and a strong commitment to continuous learning, with excellent customer service skills that ensure positive interactions and satisfaction. Eager to embrace new challenges and contribute effectively in a dynamic work environment. Ready to leverage skills and enthusiasm to drive success in the next role.
Overview
10
10
years of professional experience
Work History
Call Center Customer Service Representative
Truliant Federal Credit Union
11.2024 - 01.2026
- Provided exceptional customer service by addressing inquiries, resolving complaints, and offering product information
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Assistant Manager
SUBWAY®Restaurants
08.2015 - 09.2024
- Prepared and assembled sandwiches, wraps, and salads according to customer specifications
- Provided excellent customer service by greeting customers, taking orders, and answering questions about menu items
- Operated cash register accurately for order processing and handled cash transactions efficiently
- Managed inventory every week
- Handled customer complaints or concerns promptly and professionally to ensure satisfaction
Education
High school diploma -
Parkland Magnet High School
Winston-Salem, NC06.2014
Skills
- Computer Skills
- Phone Etiquette
- Cash Handling
- Bilingual
- Communication Skills
- Team collaboration
- Customer service
- Flexibility and adaptability
Timeline
Call Center Customer Service Representative
Truliant Federal Credit Union
11.2024 - 01.2026
Assistant Manager
SUBWAY®Restaurants
08.2015 - 09.2024
High school diploma -
Parkland Magnet High School