Eugene Thompson

Owner & Chief Executive Officer (CEO)

Landscaping & Lawn Care Services

Professional Summary
Entrepreneurial business owner and operations leader with extensive experience managing all aspects of a landscaping and lawn care company, including business development, customer relations, employee supervision, budgeting, equipment management, and landscape maintenance operations. Proven ability to build strong client relationships, deliver exceptional customer service, oversee multiple projects simultaneously, and maintain high standards of quality, safety, and professionalism. Recognized for reliability, attention to detail, and commitment to customer satisfaction.

Professional Experience

Owner & Chief Executive Officer (CEO)
Landscaping & Lawn Care Services
Self-Employed

Executive Leadership and Business Management

Founded, owned, and operated a full-service landscaping and lawn maintenance company.
Directed all daily business operations, strategic planning, and company growth initiatives.
Developed business objectives, operating procedures, and customer service standards.
Managed company finances, budgeting, payroll, accounts receivable, and accounts payable.
Prepared estimates, bids, and service contracts for residential and commercial clients.
Ensured compliance with industry standards, safety regulations, and local ordinances.

Operations Management

Scheduled and coordinated daily work assignments, crews, equipment, and customer projects.
Supervised employees and subcontractors performing lawn care, landscaping, and property maintenance services.
Managed inventory, equipment maintenance, and vehicle operations to maximize efficiency and minimize downtime.
Monitored project progress and quality control to ensure customer expectations were consistently exceeded.

Landscaping and Lawn Maintenance Services

Provided comprehensive lawn care and landscape maintenance services for residential and commercial properties.
Performed mowing, trimming, edging, pruning, mulching, planting, fertilization, and seasonal clean-up services.
Designed and installed landscape improvements to enhance property appearance and value.
Diagnosed and addressed turf, plant, and landscape issues to maintain healthy and attractive properties.
Developed customized maintenance programs tailored to client needs and budgets.

Customer Relations and Business Development

Built and maintained long-term relationships with homeowners, businesses, and property managers.
Conducted customer consultations to assess landscaping needs and provide recommendations.
Responded promptly to customer concerns and service requests.
Generated new business through referrals, networking, and outstanding customer service.
Maintained a high customer retention rate through dependable service and attention to detail.

Employee Leadership and Training

Recruited, trained, supervised, and evaluated landscaping personnel.
Established performance expectations and safety standards for employees.
Provided coaching and hands-on training in landscaping techniques, equipment operation, and customer service.
Fostered a team-oriented work environment emphasizing professionalism and quality workmanship.

Safety and Equipment Management

Implemented workplace safety procedures for employees and equipment operation.
Conducted routine inspections and maintenance of mowers, trimmers, trailers, and landscaping equipment.
Ensured proper use of personal protective equipment (PPE) and adherence to safety guidelines.
Managed equipment replacement schedules and capital investments to support business growth.


Core Competencies

Business Ownership
Executive Leadership
Landscaping Operations
Lawn Care Management
Strategic Planning
Budget Development
Financial Management
Customer Service Excellence
Team Leadership
Employee Training and Development
Project Management
Equipment Management
Contract Development
Sales and Marketing
Property Maintenance
Quality Assurance
Safety Compliance
Client Relationship Management


Key Accomplishments

Successfully owned and operated a landscaping and lawn care company providing dependable service to residential and commercial customers.
Developed a reputation for quality workmanship, professionalism, and customer satisfaction.
Managed all business functions including operations, staffing, budgeting, equipment management, and customer relations.
Established long-term client relationships resulting in repeat business and customer referrals.
Maintained high standards of safety, efficiency, and service quality while growing business operations.


Certifications & Training
(Add applicable certifications and licenses, such as:)

Landscape Maintenance Training
Small Business Management
Equipment Operator Training
OSHA Safety Training
First Aid/CPR Certification
Pesticide Applicator License

Owner & Chief Executive Officer (CEO)

Landscaping & Lawn Care Services

Professional Summary
Entrepreneurial business owner and operations leader with extensive experience managing all aspects of a landscaping and lawn care company, including business development, customer relations, employee supervision, budgeting, equipment management, and landscape maintenance operations. Proven ability to build strong client relationships, deliver exceptional customer service, oversee multiple projects simultaneously, and maintain high standards of quality, safety, and professionalism. Recognized for reliability, attention to detail, and commitment to customer satisfaction.

Professional Experience

Owner & Chief Executive Officer (CEO)
Landscaping & Lawn Care Services
Self-Employed

Executive Leadership and Business Management

Founded, owned, and operated a full-service landscaping and lawn maintenance company.
Directed all daily business operations, strategic planning, and company growth initiatives.
Developed business objectives, operating procedures, and customer service standards.
Managed company finances, budgeting, payroll, accounts receivable, and accounts payable.
Prepared estimates, bids, and service contracts for residential and commercial clients.
Ensured compliance with industry standards, safety regulations, and local ordinances.

Operations Management

Scheduled and coordinated daily work assignments, crews, equipment, and customer projects.
Supervised employees and subcontractors performing lawn care, landscaping, and property maintenance services.
Managed inventory, equipment maintenance, and vehicle operations to maximize efficiency and minimize downtime.
Monitored project progress and quality control to ensure customer expectations were consistently exceeded.

Landscaping and Lawn Maintenance Services

Provided comprehensive lawn care and landscape maintenance services for residential and commercial properties.
Performed mowing, trimming, edging, pruning, mulching, planting, fertilization, and seasonal clean-up services.
Designed and installed landscape improvements to enhance property appearance and value.
Diagnosed and addressed turf, plant, and landscape issues to maintain healthy and attractive properties.
Developed customized maintenance programs tailored to client needs and budgets.

Customer Relations and Business Development

Built and maintained long-term relationships with homeowners, businesses, and property managers.
Conducted customer consultations to assess landscaping needs and provide recommendations.
Responded promptly to customer concerns and service requests.
Generated new business through referrals, networking, and outstanding customer service.
Maintained a high customer retention rate through dependable service and attention to detail.

Employee Leadership and Training

Recruited, trained, supervised, and evaluated landscaping personnel.
Established performance expectations and safety standards for employees.
Provided coaching and hands-on training in landscaping techniques, equipment operation, and customer service.
Fostered a team-oriented work environment emphasizing professionalism and quality workmanship.

Safety and Equipment Management

Implemented workplace safety procedures for employees and equipment operation.
Conducted routine inspections and maintenance of mowers, trimmers, trailers, and landscaping equipment.
Ensured proper use of personal protective equipment (PPE) and adherence to safety guidelines.
Managed equipment replacement schedules and capital investments to support business growth.


Core Competencies

Business Ownership
Executive Leadership
Landscaping Operations
Lawn Care Management
Strategic Planning
Budget Development
Financial Management
Customer Service Excellence
Team Leadership
Employee Training and Development
Project Management
Equipment Management
Contract Development
Sales and Marketing
Property Maintenance
Quality Assurance
Safety Compliance
Client Relationship Management


Key Accomplishments

Successfully owned and operated a landscaping and lawn care company providing dependable service to residential and commercial customers.
Developed a reputation for quality workmanship, professionalism, and customer satisfaction.
Managed all business functions including operations, staffing, budgeting, equipment management, and customer relations.
Established long-term client relationships resulting in repeat business and customer referrals.
Maintained high standards of safety, efficiency, and service quality while growing business operations.


Certifications & Training
(Add applicable certifications and licenses, such as:)

Landscape Maintenance Training
Small Business Management
Equipment Operator Training
OSHA Safety Training
First Aid/CPR Certification
Pesticide Applicator License

Security Lieutenant | Gated Community Security Operations | Public Safety Supervisor

Professional Summary

Dedicated public safety professional and security leader with extensive experience in gated community security operations, personnel supervision, access control management, resident relations, and security technology systems. Proven ability to lead officers, manage security operations, train personnel, investigate incidents, and build positive relationships with residents, contractors, and community stakeholders. Experienced in CCTV systems, visitor management software, traffic enforcement, community outreach programs, and administrative reporting. Committed to providing exceptional customer service while maintaining the highest standards of safety, security, and professionalism.

Professional Experience

Security Lieutenant
River Hills Community Security
Lake Wylie, South Carolina

Leadership and Supervision

Served as Shift Lieutenant supervising a team of four officers assigned to the night shift.
Functioned as West Gate Lieutenant Supervisor responsible for access control operations and officer accountability.
Conducted annual performance evaluations for officers assigned to the shift.
Mentored, trained, and coached newly hired officers on department policies, procedures, and community access control requirements.
Encouraged teamwork and collaborative problem-solving among officers to improve operational effectiveness and resident service.
Promoted a resident-focused service philosophy emphasizing professionalism, courtesy, and responsiveness.

Access Control and Visitor Management

Developed a comprehensive user manual for the ABDi Visitor Management Software utilized by River Hills Security Officers and Community Association administrative staff.
Maintained extensive knowledge of ABDi software and all associated operational components.
Managed resident property transfers within the ABDi system and updated profiles for incoming and outgoing residents.
Assigned and activated barcode access credentials for residents and contractors.
Ensured proper installation, placement, and functionality of vehicle access barcodes.
Trained officers and administrative staff on ABDi software functions, best practices, and operating procedures.
Generated monthly operational and visitor activity reports for the Community Association Office.

Security Technology and Surveillance

Managed and utilized multiple CCTV camera systems to monitor community security.
Trained officers and supervisors in the operation and effective use of CCTV technologies.
Retrieved and transferred surveillance video evidence to electronic media for law enforcement investigations and court proceedings.
Assisted with technology implementation and system enhancements to improve community security operations.

Law Enforcement and Public Safety Operations

Patrolled the community to provide a visible security presence and assist residents as needed.
Responded to calls for service throughout the community.
Conducted traffic enforcement utilizing speed radar equipment.
Investigated traffic accidents and incidents occurring on River Hills property.
Ensured compliance with community rules, regulations, and security procedures.
Provided emergency response and first-responder services when needed.

State Reporting and Compliance

Maintained accountability and security of South Carolina State Warning Ticket books.
Entered State Warning Ticket information into the South Carolina Law Enforcement Division (SLED) Public Contact Database.
Managed submission of Uniform Traffic Ticket information into the South Carolina SCUTTIES reporting system.
Ensured reporting accuracy and compliance with state requirements.

Community Relations and Resident Services

Built strong relationships with residents through regular interaction during patrol duties.
Encouraged officers to develop positive relationships with residents and become familiar faces within the community.
Ensured officers at entrance gates maintained a professional, welcoming, and customer-focused demeanor when interacting with residents, guests, vendors, and contractors.
Promoted exceptional customer service while maintaining strict security standards.
Reinforced the philosophy that security personnel are committed to serving residents and enhancing their quality of life.

Program Development and Innovation

Developed and implemented a Bike Safety Program for River Hills youth, promoting bicycle safety and community engagement.
Recommended that community security vehicles be professionally marked to improve visibility and deterrence throughout the neighborhood.
Donated and implemented Maglite flashlights for security vehicles to enhance officer safety and nighttime operational effectiveness.


Core Competencies

Security Operations Management
Access Control Systems
Visitor Management Software (ABDi)
CCTV Surveillance Systems
Personnel Supervision
Officer Training and Development
Incident Investigation
Traffic Enforcement
Community Relations
Customer Service Excellence
Security Technology Management
Performance Evaluations
Emergency Response Operations
First Responder Services
Report Writing and Documentation
Policy and Procedure Compliance
Leadership and Team Building


Certifications and Training

First Responder Certified
CPR Certified (Adult and Child)
Automated External Defibrillator (AED) Certified
Annual Defensive Driving Training
Annual De-escalation Training


Key Achievements

Developed the official ABDi Visitor Management Software User Manual used by security personnel and community administrative staff.
Successfully trained officers and supervisors on ABDi software and multiple CCTV security systems.
Enhanced community security through improvements in vehicle visibility, officer safety equipment, and technology utilization.
Developed and implemented a community Bike Safety Program for youth residents.
Maintained strong resident satisfaction through professional leadership, responsive service, and a commitment to community-oriented security practices.
Demonstrated excellence in supervising security personnel, managing access control operations, and ensuring the safety and security of one of the region's premier gated communities.

• Assistant Chief of Campus Police
  
  Professional Summary
  
  Experienced law enforcement leader with extensive expertise in campus safety, police administration, officer development, budget management, emergency response, and community engagement. Demonstrated success in supervising police personnel, developing operational programs, managing security operations for large-scale events, and fostering collaborative partnerships with local law enforcement agencies. Committed to providing a safe and secure environment for students, faculty, staff, visitors, and campus communities through proactive policing, training, and exceptional customer service.
  
  Key Responsibilities and Accomplishments
  
  Leadership and Administration
  
  Assisted the Chief of Campus Police in the development and management of departmental budgets.
  Assisted in preparing and submitting annual budget requests.
  Participated in recruiting, interviewing, and selecting prospective campus police officers.
  Supervised, coached, mentored, and evaluated subordinate officers to enhance professional development and performance.
  Developed and maintained officer work schedules to ensure effective coverage of the college campus and Benedictine monastery.
  Supervised student employees assigned to the Campus Police Department front desk.
  
  Training and Professional Development
  
  Coordinated and supervised annual firearms qualifications and officer training programs.
  Ensured officers received annual defensive driving and de-escalation training.
  Provided ongoing coaching and mentoring to officers to strengthen law enforcement skills, professionalism, and customer service.
  
  Campus Safety and Security Operations
  
  Directed campus security operations for students, staff, faculty, and visitors.
  Supervised officer assignments for college athletic events, student life activities, concerts, graduation ceremonies, and Board of Trustees functions.
  Managed off-duty officer assignments for after-hours campus events.
  Responded to calls for service received through campus emergency call boxes.
  Conducted nightly security operations to ensure campus and monastery facilities were secured and locked.
  
  Community Relations and Partnerships
  
  Represented Belmont Abbey College Campus Police at meetings and functions with external campus police and law enforcement agencies.
  Established and maintained strong working relationships with local and regional law enforcement partners.
  Assisted students and parents during campus move-in activities and orientation events.
  Provided assistance and information regarding campus facilities and services.
  Promoted a culture of excellent customer service among police personnel and student workers.
  
  Program Development and Innovation
  
  Developed and implemented a database management system for campus barcode decal registration and tracking.
  Created a partnership program with Mothers Against Drunk Driving (MADD) to reduce impaired driving among students.
  Successfully wrote and secured a MADD grant resulting in the acquisition of two alcohol detection devices for campus police vehicles.
  
  Risk Management and Safety Compliance
  
  Collaborated with campus maintenance personnel to identify, address, and correct safety hazards.
  Implemented proactive measures to reduce accidents and improve overall campus safety.
  Ensured compliance with campus safety policies and law enforcement best practices.
  
  Core Competencies
  
  Law Enforcement Leadership
  Campus Safety and Security
  Budget Planning and Administration
  Personnel Supervision
  Recruitment and Hiring
  Emergency Management
  Event Security Planning
  Officer Training and Development
  Community Policing
  Crime Prevention Programs
  Grant Writing and Management
  Interagency Collaboration
  Customer Service Excellence
  Risk Assessment and Mitigation
  Public Safety Operations

Administrative and Patrol Sergeant

Town of McAdenville Police Department
McAdenville, North Carolina

Administrative Leadership

Assisted the Chief of Police with monthly departmental correspondence and administrative functions.
Prepared and presented monthly police activity and operational reports for the Town Council.
Maintained departmental records and ensured accurate documentation of police operations.

Patrol and Law Enforcement Operations

Supervised and performed patrol operations throughout the Town of McAdenville.
Responded to and managed calls for service within town limits.
Conducted criminal investigations, gathered evidence, interviewed witnesses, and prepared case reports.
Enforced state laws, local ordinances, and departmental policies to ensure public safety and community well-being.

Event Security and Public Safety

Assisted with crowd management and traffic control during the annual McAdenville Christmas Lights Display.
Coordinated and provided security services for town-sponsored events and seasonal festivities.
Provided protective security services for dignitaries, town officials, and Stowe-Pharr executives during community events.
Ensured the safety and security of Mrs. Pharr while in residence at the historic Pharr Mansion.

Community Policing and Outreach

Developed and instructed the Latch Key Kids Program, providing safety education and crime prevention awareness to elementary school students.
Created and implemented the "Are You OK?" Program for senior citizens, promoting wellness checks and enhancing community safety.
Fostered positive relationships between law enforcement, residents, schools, businesses, and community organizations.

Key Qualifications

Police Administration
Patrol Supervision
Criminal Investigations
Community Policing
Public Safety Operations
Report Preparation
Executive Correspondence
Event Security Management
Traffic and Crowd Control
Crime Prevention Programs
Emergency Response
Public Relations
Leadership and Team Development
Conflict Resolution
Senior Citizen Outreach Programs
Youth Safety Education

Notable Accomplishments

Successfully developed and implemented two community-focused programs: the Latch Key Kids Program and the Are You OK? Senior Citizen Program.
Played a key role in the safe management of one of North Carolina's most recognized holiday events, the McAdenville Christmas Lights Display.
Provided executive protection and security services for community leaders, business executives, and distinguished guests.
Strengthened communication between the Police Department and Town Council through comprehensive monthly operational reporting.

Education and Certifications

Basic Law Enforcement Training (BLET)
Supervisory and Leadership Training
De-escalation Training
CPR/First Aid Certification