Etta Mucci
Matthews,NC
Summary
Dynamic Eligibility Enrollment and COBRA Specialist with a proven track record at Marpai Health, excelling in customer service and data management. Leveraged exceptional communication and analytical skills to enhance team productivity and compliance. Developed training materials that improved departmental performance, demonstrating a commitment to quality and operational excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Known for reliability and strong focus on achieving objectives.
Overview
25
25
years of professional experience
Work History
Eligibility Enrollment and COBRA Specialist
Marpai Health (Maestro Health Until November 2022)
11.2022 - Current
- Updated, entered, and reviewed member data.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Maintained training materials for new Enrollment Specialists, enhancing departmental performance and consistency in processes.
- Enhanced team productivity through effective time management and prioritization techniques during peak enrollment periods.
- Adapted to changing regulations, ensuring all enrollment procedures remained compliant with updated policies.
- Followed all company policies and procedures to deliver quality work
Eligibility Quality Analyst
Maestro Health (Aquired by AXA January 2018)
03.2021 - 10.2022
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
Eligibility and Cobra Supervisor
Maestro Health(Integra Employer Health Until 2014)
09.2000 - 02.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
Education
High School Diploma -
Richmond Senior High School
Rockingham, NC06.1983
Skills
- Exceptional communication
- Billing support
- Telephone and email skills
- Insurance coverage verification
- Health insurance
- Customer follow-up
- Reporting and analytics
- Documentation management
- Mathematics skills
- Data entry skills
- Strong organization
- Deadline management
- Expert problem solving
- Benefits administration
Timeline
Eligibility Enrollment and COBRA Specialist
Marpai Health (Maestro Health Until November 2022)
11.2022 - Current
Eligibility Quality Analyst
Maestro Health (Aquired by AXA January 2018)
03.2021 - 10.2022
Eligibility and Cobra Supervisor
Maestro Health(Integra Employer Health Until 2014)
09.2000 - 02.2021
High School Diploma -
Richmond Senior High School
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