Ethan (Tyler) O'Neal
Winston-Salem
Summary
Dynamic professional with a proven track record at Three Bulls American Steakhouse, enhancing customer satisfaction and streamlining operations. Skilled in customer relations and operational efficiency, demonstrated through strategic cross-training and effective problem-solving. Excelled in teamwork, fostering loyalty through personalized service, and maintaining high sanitation standards.
Overview
7
7
years of professional experience
Work History
Client Care Specialist
Quality Refrigeration Concepts
06.2024 - 01.2025
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
- Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
Assistant Restaurant General Manager
Three Bulls American Steakhouse
08.2022 - 06.2024
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality.
- Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
- Established rapport with regular customers through personalized service experiences, encouraging loyalty visits and positive word-of-mouth referrals from satisfied guests.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
Bartender
Three Bulls American Steakhouse
02.2021 - 08.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Wait Staff Member
Three Bulls American Steakhouse
01.2019 - 08.2022
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Busser
Three Bulls American Steakhouse
04.2018 - 01.2019
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
High School Diploma -
West Forsyth High School
Clemmons, NC06-2018
Skills
- Customer relations
- Application processing
- Sanitation standards
- Operational efficiency
- Recruitment and hiring
- Scheduling coordination
- Guest satisfaction tracking
- Teamwork and collaboration
- Customer service
- Problem-solving
- Excellent communication
- POS system
Timeline
Client Care Specialist
Quality Refrigeration Concepts
06.2024 - 01.2025
Assistant Restaurant General Manager
Three Bulls American Steakhouse
08.2022 - 06.2024
Bartender
Three Bulls American Steakhouse
02.2021 - 08.2022
Wait Staff Member
Three Bulls American Steakhouse
01.2019 - 08.2022
Busser
Three Bulls American Steakhouse
04.2018 - 01.2019
High School Diploma -
West Forsyth High School
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