Ethan Musselman
Charlotte
Summary
CAPM-certified Network and Telecom Analyst with experience managing enterprise mobility operations for over 2,500 wireless lines and 2,000 devices. Skilled in vendor management, process improvement, provisioning, inventory control, reporting, and stakeholder communication. Recognized for reliability, attention to detail, and the ability to manage complex operational responsibilities in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Network and Telecom Analyst
Weisiger Group
02.2022 - Current
- Recognized as Rookie of the Year (2022) for outstanding performance, initiative, and contributions during initial year with company.
- Manage enterprise mobility operations supporting approximately 2,500 wireless lines and 2,000 devices across the organization. This includes all new hires, terminations, and role changes. This includes working within the Verizon, Tangoe and Apple Business Manager portals
- Order and maintain all device accessories for the mobility fleet
- Facilitate troubleshooting of all user upgrades, line moves, break/fixes, and software issues.
- Conduct monthly mobility audits and prepare allocation reports for Finance, improving visibility into telecommunications spending and asset utilization. This task was taken over by me beginning in fall of 2024.
- Serve as primary liaison with vendors including Verizon and Tangoe to support provisioning, inventory management, and device lifecycle operations.
- Developed and revised user documentation for mobility equipment processes and system configurations.
Shipper
Domtar Paper
01.2020 - 01.2022
- Used the JD Edwards system to receive incoming Bill of Lading numbers as well as cut bills for outgoing loads
- Operate a fork truck to load outgoing pickups, load and unload product off of large storage racks, and remove finished product from the production floor
- Operate a large clamp truck to unload incoming trucks of paper and set down said rolls for utilities to then load onto presses
- Maintain an excellent level of cleanliness and organization for the warehouse portion of the plant
Utility
Domtar Paper
08.2019 - 01.2020
- Received in large rolls of paper then operated crane system to load onto press and prepared for splicing
- Performed duties such as cleaning the production floor, maintaining ink tower fluid levels
Quote Manager
Window Hero (Formerly Labor Panes)
01.2018 - 08.2019
- Visited potential customers' residences to measure and calculate pricing accurately.
Developed sales opportunities by engaging directly with clients in their homes.
Calculated competitive pricing to enhance customer satisfaction and close sales.
Crew Leader
Window Hero (Formerly Labor Panes)
09.2017 - 01.2018
- Facilitated customer satisfaction and addressed any concerns as customer liaison.
- Managed teams of workers on job sites focusing on window cleaning, gutter servicing, and pressure washing tasks
Assistant Lot Manager
Stevenson Honda & Acura
08.2016 - 04.2017
- Managed a small team of lot porters to maintain organization and order in the lot. Oversaw inventory transfer from overflow lot back to dealership, ensuring accuracy and efficiency.
- Facilitated completion of purchase orders with various vendors and companies.
- Executed and finalized in-transit report to guarantee packet readiness for incoming car deliveries.
- Managed delivery of new cars while preparing all necessary packets and key fobs for service department
- Configured fobs within key track system.
Inventory Clerk
West Marine Distribution Center
11.2015 - 09.2016
- Inventory experience includes cycle counting, reconciling, receiving and put away auditing while using a DOS based inventory software to run queries and help locate missing or misplaced product.
- Other traditional warehouse experience includes stocking, put away, let downs, pick exceptions, and forklift.
Education
Elementary Education
Winthrop University
Rock Hill, SCSkills
- Enterprise Mobility Management
- Microsoft Intune
- Apple Business Manager
- Verizon Business Portal
- Process Improvement
- Google Smartsheet
- Microsoft Excel
- Tangoe
- Device Provisioning & Lifecycle Management
- Vendor Relationship Management
- Allocation Reporting
- Project Coordination
- Microsoft Word
- Microsoft Outlook
Timeline
Network and Telecom Analyst
Weisiger Group
02.2022 - Current
Shipper
Domtar Paper
01.2020 - 01.2022
Utility
Domtar Paper
08.2019 - 01.2020
Quote Manager
Window Hero (Formerly Labor Panes)
01.2018 - 08.2019
Crew Leader
Window Hero (Formerly Labor Panes)
09.2017 - 01.2018
Assistant Lot Manager
Stevenson Honda & Acura
08.2016 - 04.2017
Inventory Clerk
West Marine Distribution Center
11.2015 - 09.2016
Elementary Education
Winthrop University