Ethan Edwards
Concord
Summary
Dynamic professional with extensive experience at Express Oil Change & Tire Engineers, excelling in customer service and team leadership. Proven track record in streamlining operations, enhancing workflow efficiency, and training staff. Skilled in decision-making and proficient in diagnostic tools, ensuring high-quality service and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Express Oil Change And Service Center
08.2025 - Current
- Aided in overseeing daily tasks to maintain high customer satisfaction.
- Supported training programs for new staff, enhancing team performance and service quality.
- Monitored inventory levels and facilitated timely ordering of supplies to prevent shortages.
- Streamlined processes to minimize wait times and enhance workflow productivity.
Automotive Technician
Express Oil Change And Service Center
08.2025 - Current
- Performed oil changes and routine maintenance on various vehicle types.
- Diagnosed mechanical issues using industry-standard tools and equipment.
- Assisted customers with service recommendations based on vehicle needs.
- Ensured compliance with safety protocols and environmental regulations during operations.
Tire and Lube Technician
Express Oil Change & Tire Engineers
01.2025 - 08.2025
- Performed oil changes and tire rotations efficiently, ensuring vehicle safety and functionality.
- Conducted thorough inspections of vehicles to identify maintenance needs and recommend services.
- Utilized diagnostic tools to assess vehicle performance and troubleshoot issues effectively.
- Maintained cleanliness and organization of work area, adhering to safety protocols at all times.
Assistant Manager
Lids Hat World
03.2024 - 01.2025
- Assisted in managing daily operations to ensure efficient service delivery and customer satisfaction.
- Supported training programs for new staff, enhancing team performance and service quality.
- Monitored inventory levels and facilitated timely ordering of supplies to prevent shortages.
- Implemented process improvements that reduced wait times and improved workflow efficiency.
Sales Associate
Lids Hat World
09.2022 - 03.2024
- Assisted customers with product selection to enhance shopping experience.
- Maintained inventory organization and restocked merchandise efficiently.
- Processed sales transactions accurately using point-of-sale systems.
- Provided product knowledge to customers, boosting satisfaction and loyalty.
Education
High School Diploma -
West Cabarrus High School
Concord, NC10.2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Additional Information
I currently am proficient in replacing brakes, cv axles, tires, tie rods, shocks, spark plugs, doing alignments, etc. I consistently put in about 50-55 hrs a week and truly love doing what I do, I am looking for somewhere that I can use the skills I currently have and have opportunity to learn more.
Timeline
Assistant Manager
Express Oil Change And Service Center
08.2025 - Current
Automotive Technician
Express Oil Change And Service Center
08.2025 - Current
Tire and Lube Technician
Express Oil Change & Tire Engineers
01.2025 - 08.2025
Assistant Manager
Lids Hat World
03.2024 - 01.2025
Sales Associate
Lids Hat World
09.2022 - 03.2024
High School Diploma -
West Cabarrus High School