Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eswar Rao Swarnapudi

Cary,NC

Summary

Solution Architect with 18+ years of expertise in designing, developing, and delivering enterprise-grade Microsoft Dynamics CRM and .NET solutions. Proven leader in Agile/Scrum environments, with deep proficiency in system integration, stakeholder management, and cloud-first strategies using Azure and Power Platform. Trusted advisor and technical SME for end-to-end CRM architecture, from requirements gathering to post-deployment support.

Overview

19
19
years of professional experience
1
1
Certification

Work History

MS Dynamics 365 / Power Platform Architect

Sain Technologies
05.2024 - 05.2025
  • Involved in Requirement Gathering, Solution design, Functional documentation (FDD) and UAT support in end-to-end CRM implementations.
  • Involved in configuring & implementing Field Service Module D365 CRM Online.
  • Involved in developing custom components using Custom API’s, Custom Connectors, Plugins and Console Applications for various integration needs with other systems.
  • Involved in documenting the requirements, providing technical approach and documenting architectural design.
  • Involved in mentoring team members for Implementing all requirements as per SDLC compliance
  • Configured Portals for Customer Service Team and developed required Pages for authenticated users and anonymous users
  • Requirement assessment and realization, process definition, planning and estimations, development and testing the application and providing knowledge transfer.
  • Created proof-of-concept applications to showcase platform capabilities
  • Streamlined deployment processes by automating tasks and utilizing continuous integration tools, reducing time-to-market for new features.
  • Enabled rapid application development through the creation and maintenance of reusable code libraries.

MS Dynamics 365 / Power Platform Architect / Business Manager

IBM
12.2021 - 05.2024
  • Involved in migrating the existing On-Prem Dynamics CRM 2016 system to D365 CRM Online.
  • Involved in preparing the roadmap for migrating the application and components at various phases.
  • Involved in documenting the requirements, providing technical approach and documenting architectural design.
  • Involved in mentoring team members for Implementing all requirements as per SDLC compliance
  • Involved in providing Solution design and Architecture diagrams for various RFP’s
  • Involved in requirement gathering, solution design and writing functional documentation (FDD) in end-to-end CRM implementations.
  • Requirement assessment and realization, process definition, planning and estimations, development and testing the application and providing knowledge transfer.
  • Technical Subject Matter Expert for the CRM application-based services.
  • Experience developing new PowerApps model and canvas driven apps as well as enhancing existing apps Understanding PowerApps formulas and development methods.
  • Developed live customer service support system using the Omnichannel for Customer Service and customized the service as per user requirements.
  • Configured and Customized AI Builder for identifying email intent and create required cases in the system
  • Customized the PowerApps based front-end to update and implement addition features based on user requirements.
  • Participate in all aspects of Software Development Life-Cycle (SDLC) and QA Life Cycle including requirements gathering, functional specification, design, implementation, testing, and documentation, Power Platform and Canvas.
  • Solution designing and Architecting Nurture and Scoring Modules
  • Preparing Technical Design Documents and Creating / Allocating Tasks in DevOps
  • Understand business requirements and provide feasible solution to the client.
  • Created Site Makers, Content Snippets and used them to develop or customize the Web Pages.
  • Created Web pages in PowerApps and integrated them with the CRM data.
  • Optimized CRM interaction with the PowerApps Power Platform.
  • Developed application in PowerApps using Common Data Service, Flow, Forms, and SharePoint online and extended the third-party tools support to the system.
  • Automated several workflows using PowerApps and Microsoft Flow.
  • Create Console applications for bulk CRUD operations and interactions between third party tools and CRM.
  • Responsible for addressing all the issues related to CRM application, PowerApps.
  • Configure Dynamics 365 Marketing and Dynamics 365 Customer Service and created marketing seasonal campaign and recurring campaigns.

Senior MS Dynamic CRM Dev/Manager

CIBER Sites India Pvt Ltd
02.2011 - 12.2020
  • Performed the full lifecycle development of CRM applications from installation, configuration, and customization to deployment.
  • Designed and developed process for data integration with other departments.
  • Performed UAT testing of both existing and newly developed functionalities to ensure performance.
  • Designed the project plan according to the user requirements and project timeline.
  • Designed the complete solution using N-tier Architecture model and design patterns mainly Abstract Factory and Singleton.
  • Redesign and maintain existing internal web application utilizing HTML, CSS, JavaScript and jQuery, Angular JS.
  • Business Requirement gathering, mockup design, process definition, development and testing the application and providing knowledge transfer and training to the target user.
  • Designed and developed SharePoint Search embedded in MS CRM 2013 using tabular view and custom refiners and view by modifying and developing Control, Display and Item templates.
  • Consult with clients in multiple industries and provide customized solutions.
  • Following with users to design the best possible setup for workflow design and development.
  • Conduct Q & A sessions to introduce new features and customized processes to the users.
  • Create Documentation for the external users for using the new web-based system.
  • Performed Implementation of Dynamics CRM 365 Online in the organization.
  • Used SSIS JSON Source Task to make calls to Microsoft Dynamics 365 API.
  • Profiling, Troubleshooting & Bugs fixes for the high-volume application resulting in system performance and scalability improvements.
  • Customized MS Dynamics CRM 2016 application based on the business requirement.
  • Configuration of MS Dynamics CRM solution with Microsoft Outlook using Server-Side Sync.
  • Using XRM Toolkit to integrate with CRM Web Services – REST/SOAP based integration with Jscript.
  • Used Microsoft CRM SDK for updating Custom Workflow Activities and Plugins.
  • Involved in various meetings held based on upgrade of the current CRM 2016 version to the Dynamics 365 version.
  • Created many Web Resources, Plug-in, Workflows, Entities and Relationships. Worked on customization of ribbons using Ribbon Editor Tool.
  • Provide internal support and resolve technical issues for cross functional teams.
  • Train end users in best practices.
  • Designed and synchronized custom apps using Power Apps
  • Create mobile applications using Power Apps.
  • On-field interactive application using Power Apps based on user requirements.
  • Started a program on knowledge management for development, helping new developers and current developer to improve their product knowledge and programming skill.
  • Created users in the CRM and have assigned the security roles based on the security privileges and Access rights in the organization.

Senior Dynamic CRM Developer

Microsoft
11.2010 - 02.2011
  • Building Customizations level programming for CRM Entities (JavaScript’s)
  • Creating Plug-ins to meet the Business requirements.
  • Developing Executable for Data Migration from old version to new version of the project.
  • Performed code analysis and Code review for the custom Webpages.
  • Worked on CRM 2011 Plug-ins to meet the Business requirements.
  • Working on CRM 2011 Workflow Activities to meet the Business requirements.
  • Performed code analysis and Code review for the custom Webpages.
  • Environment: MS Dynamics CRM 2016, SharePoint, Visual Studio, CRM SDK, C#.NET, Fetch XML, WCF, CSS, JavaScript, Microsoft SQL Server, JQuery, Web Services, XML, QTP/UFT, PL/SQL, TOAD, SSIS and Team Foundation Server.

Senior Software Developer

WIPRO Technologies
01.2010 - 10.2010
  • Integrations with different WCF components, external services.
  • Worked on developing proxy components to communicate with different type’s service calls.
  • Worked on Deploying CRM solutions and build in different environments.
  • Problem solving and troubleshooting issues in new environments.
  • Understand the business requirements and the functionality of the existing CRM Application.
  • Developing custom CRM Reports using SQL Server Reporting Service Tool to meet business needs.
  • Environment: MS Dynamics CRM 2013, MS Dynamics CRM 2015, ASP.NET, CSS, HTML, JavaScript, SQL Server 2012, Outlook 2013, SSIS, SSRS, Sitemap, Ribbon Workbench, SharePoint 2013

Software Engineer

JCS Ltd
07.2006 - 01.2010
  • Worked on VB.Net and Crystal Reports for building windows application
  • Worked .Net windows / web-based applications
  • Worked on SQL Server for creating stored procedures and queries required for SSRS reports
  • Involved in creating window- based application for generating Electoral payrolls for AP Govt.
  • Involved in building a .NET based Website for Capturing PPP cell information and presenting the information to the public.
  • Involved in creating window-based application for sorting students’ details from various districts in AP Govt.

Education

Bachelors - Electrical, Electronics And Communications Engineering

JNTU
Visakhapatnam, India
01.2005

Skills

  • Languages: NET Framework, ASPNET 40/35/20, VBNET, C#, XML, Web Services, WCF, WPF, Win Forms, Web Forms, T-SQL, PL/SQL, Power shell scripting
  • Web Technologies: JavaScript, HTML5, DHTML, CSS, Ajax, XML XLST, SOAP, WSDL, jQuery, OData, VB script, Fetch XML, JSON
  • Development tools: Visual Studio, MS Dynamics CRM 2011,2013,2015,2016, Dynamics 365, Dynamics AX 2012, Dynamics CRM CE, Ribbon Work Bench, SharePoint 2010/2013, Power Apps Studio, App Designer, GitLab, Jenkins
  • Web Server: Internet Information Services (IIS) 70/80, SRS, SSIS, SSAS
  • Methodologies: Agile, Scrum, Waterfall, Iterative model
  • Database: SQL, MySQL, PL/SQL, T-SQL, SQL Server 2005/2008/2012
  • Versioning: Team Foundation Server (TFS), Azure DevOps
  • Reporting tools: MS SQL Reporting Services, Crystal reports and Excel
  • Cloud Services: Azure, Google Cloud
  • Operating Systems: Windows 10/81/7/XP, Linux
  • Agile project management
  • API design and management
  • DevOps and CI and CD implementation
  • Multitasking Abilities

Certification

  • PL-900 - Microsoft Power Platform Fundamentals
  • MB 910 - Microsoft Certified: Dynamics 365 Fundamentals (CRM)
  • MB2 715 - Microsoft Dynamics 365 Customer Engagement Online Deployment
  • MB2 716 - Microsoft Dynamics 365 Customizations and Configurations
  • Microsoft Dynamics CRM 4.0 Extending Microsoft Dynamics CRM
  • MB2 707 – Microsoft Dynamics CRM Customizations and Configuration.

Timeline

MS Dynamics 365 / Power Platform Architect

Sain Technologies
05.2024 - 05.2025

MS Dynamics 365 / Power Platform Architect / Business Manager

IBM
12.2021 - 05.2024

Senior MS Dynamic CRM Dev/Manager

CIBER Sites India Pvt Ltd
02.2011 - 12.2020

Senior Dynamic CRM Developer

Microsoft
11.2010 - 02.2011

Senior Software Developer

WIPRO Technologies
01.2010 - 10.2010

Software Engineer

JCS Ltd
07.2006 - 01.2010

Bachelors - Electrical, Electronics And Communications Engineering

JNTU

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Eswar Rao Swarnapudi