ELLA STRILKA
Concord
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front of House Employee
Luck Factory Games
01.2024 - Current
- Helped guests at tables when in need of assistance.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Accurately operated cash register to process customer payments.
- Provided retail assistance, finalizing and processing customer purchases for games.
- Answered product questions, offering troubleshooting and advice before and after purchase.
Babysitter
05.2020 - Current
- Ensured physical and social well-being of each child
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being
- Greeting parents upon arrival home from work and providing updates on the day's events
- Responsibly watched children while parents were out
- Maintaining a positive attitude while being patient and understanding with the children
- Communicated positively with children and guardians.
- Reassured children when upset providing emotional support and stability.
Ice Cream Server
Churn Buddies
06.2023 - 01.2024
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers
- Maintained cleanliness of all food preparation surfaces, utensils and equipment according to safety regulations
- Served and scooped ice cream, following sizing specifications
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders
- Restocked supplies of napkins, straws, spoons and other items as needed
- Performed opening duties such as setting up dining areas and preparing condiments
- Provided excellent customer service by responding promptly to customer inquiries and requests
- Warmly greeted visitors to promote great customer service and positive ordering experience
- Processed customer complaints professionally while maintaining a friendly attitude towards them
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns
- Informed management of low stock items prior to running out completely
- Completed end-of-day duties by balancing payments and receipts in cash register
- Talked pleasantly with customers while taking orders and promoted positive image for business
Education
Bachelor of Science - Nursing
Cabarrus Health Sciences Institute
Concord, NC05-2028
Skills
- Inventory Control
- Safe Food Handling
- Equipment Maintenance
- Food Storage
- Customer Service
- Working With Diverse People
- Team Oriented
- Cash Register Operation
- Interpersonal Skills
- Multitasking
- Quick Learner
- Positive Attitude
Certification
- Open wound care certification
- Food Handler Certification - State or Local Health Departments.
- CPR/AED Certification
Activities
Girl Scouts
Timeline
Front of House Employee
Luck Factory Games
01.2024 - Current
Ice Cream Server
Churn Buddies
06.2023 - 01.2024
Babysitter
05.2020 - Current
- Open wound care certification
- Food Handler Certification - State or Local Health Departments.
- CPR/AED Certification
Bachelor of Science - Nursing
Cabarrus Health Sciences Institute
Similar Profiles
Nicholas AndersonNicholas Anderson
Operations Manager at Karma And LuckOperations Manager at Karma And Luck
Christopher GermannChristopher Germann
Bartender/Front Of House Manager at Best of Luck Beer HallBartender/Front Of House Manager at Best of Luck Beer Hall
Ashton WallertAshton Wallert
Assistant Manager/Restaurant Bar Manager at Beginners LuckAssistant Manager/Restaurant Bar Manager at Beginners Luck